Andrei B.
SCAM ALERT
SCAM ALERT! Don't use this service! After I noticed some weird transactions on my account yesterday, I contacted them on this channel. They told me there's a bug linked to my account and that they can fix it by doing a manual reset of the account. As part of that process, they requested: 1. Stopping all bots (ok, fair enough) 2. Moving all the altcoins in the portfolio to BTC 3. Transferring the funds to a "security deposit" (an address they provided) so it would be safe during the hard reset. 4. After I refuse to do that, they tell me 0.5 BTC transferred is enough to proceed. Unfortunately I go with that. 5. A few minutes later, they tell me I need to transfer another 0.32 BTC to top up the security account as a "protection from hackers and scammers". I go with it again unfortunately (stupid me). 6. They request additional 0.68 BTC transferred to that address, which I refuse and demand the BTC back. 7. They say the BTC is blocked there until I transfer the rest of 0.68 BTC. Complete stand-off here. 8. This morning my "security deposit" is empty. They keep refusing to send back the BTC! I contacted Interpol and the EU Fraud Office already, but wanted to prevent more of this happening to other traders. Stay safe!
Response from TradeSantaNov 25, 2020
Hi Andrei, We are truly sorry your experience was not a good one. I wanted to clarify your case for TrustPilot customers and mention that you were scammed by a fake admin impersonating ours. The main weapon vs scammers is awareness and caution that's why we notify every newcomer and have info in the pinned message.




