Jessie W.
I used an attorney to complete my last…
I used an attorney to complete my last trademark.... I could do my own trademark, but at the time I was busy and I used them, I know how these companies work they will try to upsell you... No I only want the $99 Package..... At the time I used my credit card because I felt a little effy about using an online company they messaged me told me my card was declined... At the time I didn't think nothing of it.... A few months later I was like oh yeah I need to pay to the $350 fee for filing( GAVE THEM MY DEBIT CARD)... They charged my card $700 a week later $149... This is all on my debit card... Yeah because I forgot to give them a credit card and it's tough trying to dispute a debit card ... They claim it's a monthly monitoring fee... I didn't sign up for that I know exactly what I signed up for .. they will hit you up with these unauthorized charges with zero notification.... REFUND MY MONEY BACK NOW!!!
Response from trademark-genius.comJun 17, 2026
Thank you for sharing your feedback. We understand that billing concerns can be frustrating, particularly when there is confusion regarding services associated with an account. Trademark monitoring is a separate service from trademark registration, and information regarding enrollment, pricing, and cancellation is provided during the ordering process. We take all billing concerns seriously and encourage customers who believe a charge was processed in error to contact our support team so that we can review the account history and provide clarification regarding any charges or services associated with the account. If you would like us to review your account for a potential refund, please reach out to our support team directly. We would be happy to review the details of your account and discuss any available options. We appreciate your feedback and are continually working to improve our communication, transparency, and overall customer experience.