trademark-genius.comReviews of trademark-genius.com

Response from trademark-genius.comAug 5, 2026

We're sorry to hear you feel this way, as this doesn't reflect the experience we aim to provide. After reviewing your account, we're a bit confused by your comments. Our records show that you contacted us once, and we responded to your inquiry, but we didn't receive any further communication from you. Because we never heard back, we weren't given the opportunity to answer any additional questions or address any concerns you may have had. We always encourage customers to reach out to us before leaving a review so we have the opportunity to resolve any misunderstandings. If you'd still like to discuss your experience, we'd be more than happy to hear from you and see how we can help.

Response from trademark-genius.comJul 9, 2026

We're sorry to hear you feel this way. To clarify, Trademark Genius is not the USPTO (United States Patent and Trademark Office), nor have we ever represented ourselves as the USPTO. We are a private trademark filing company that assists clients with preparing and submitting trademark applications to the USPTO. This information is clearly disclosed throughout our website and Terms of Service. We do not send phishing emails or pretend to be the Patent Office. Throughout the trademark process, clients may receive official correspondence directly from the USPTO, as well as unsolicited communications from third parties that monitor newly filed trademark applications. These third-party solicitations are common within the trademark industry but are not affiliated with Trademark Genius or the USPTO. We also do not engage in "bait and switch" pricing. Our service fees, applicable USPTO filing fees, and all terms are disclosed before purchase and are available for customers to review prior to checkout. We take pride in helping thousands of businesses navigate the trademark process and encourage any customer with questions about their application or our services to contact us directly so we can assist them.

Response from trademark-genius.comJun 17, 2026

We're sorry to hear that your experience did not meet your expectations. We strive to be transparent throughout the trademark process, including providing information regarding both our service fees and the required government filing fees. These fees are outlined during the ordering process and in the Terms of Service accepted at checkout. We understand that unexpected costs can be frustrating, and we regret any confusion regarding the fees associated with your filing. In this case, services had already been initiated prior to the cancellation request, which is why a cancellation fee was applied in accordance with our policy. We appreciate your feedback and are always looking for ways to improve our communication and customer experience. If you have any additional questions about your order, please feel free to contact our support team and we would be happy to assist.

Response from trademark-genius.comJun 17, 2026

We're sorry to hear that your experience did not meet your expectations. Our goal is to help customers navigate the trademark process and comply with USPTO requirements, which can sometimes require additional information or documentation before an application can be submitted. We understand that this can feel frustrating, especially when timelines are important. Regarding cancellations, our policies and applicable fees are disclosed during the ordering process and in the Terms of Service accepted at checkout. In cases where services have already been initiated, a cancellation fee may apply. We value all customer feedback and continuously work to improve our processes and communication. We appreciate you sharing your experience and wish you the best moving forward.

Response from trademark-genius.comJun 17, 2026

We're sorry to hear that you were dissatisfied with your experience. Trademark applications often require multiple rounds of communication to ensure that the application, specimen, and identification of goods or services meet USPTO requirements. While this process can sometimes take longer than expected, our goal is always to provide guidance and help customers submit the strongest application possible. We understand that delays and requests for additional information can be frustrating, especially when you're eager to move forward with protecting your brand. However, these requests are often necessary to help avoid issues that could result in refusals or additional USPTO requirements later in the process. We appreciate your feedback and take concerns regarding communication and response times seriously. We are continually working to improve our customer experience and wish you the best in your trademark journey.

Response from trademark-genius.comJun 17, 2026

We're sorry to hear that you were frustrated with your experience. Trademark applications often require participation from the applicant, including providing information, reviewing documents, responding to USPTO requirements, and supplying specimens or Statements of Use when requested. These requirements are established by the USPTO and are necessary to move an application through the registration process. Regarding the abandonment, trademark applications can become abandoned when USPTO deadlines are missed or required information is not submitted by the applicable deadline. In many cases, the USPTO allows applicants to file a Petition to Revive, which involves separate government filing fees and additional work to restore the application. We understand that the trademark process can be confusing and sometimes frustrating. We appreciate your feedback and are always working to improve our communication and customer experience. We wish you and your business the best moving forward.

Response from trademark-genius.comJun 17, 2026

We're sorry to hear that you were disappointed with your experience. Trademark applications can involve both service fees and government filing fees, and additional requirements may arise during the USPTO review process depending on the application and the goods or services involved. In some cases, adjustments to descriptions, classifications, or application details may be necessary to comply with USPTO requirements. Our goal is always to provide guidance throughout the trademark process and help customers address any issues that arise during examination. We understand that delays and additional requirements can be frustrating, especially when they impact your timeline. We appreciate your feedback and take concerns regarding communication and the customer experience seriously. We are continually working to improve our processes and wish you the best moving forward.

Response from trademark-genius.comJun 17, 2026

We're sorry to hear that you were dissatisfied with your experience. We understand that trademark filings and associated fees can sometimes be confusing, and we strive to provide clear explanations throughout the process. In some situations, we communicate primarily through email to ensure that all information, instructions, and fee disclosures are documented and easily accessible for future reference. We regret that our communication style did not meet your expectations. Our intention is always to provide accurate information and timely assistance while helping customers navigate the trademark process. We appreciate your feedback and will continue working to improve the customer experience. We wish you the best moving forward.