Trace Your Past Reviews | Read Customer Reviews of trace.com

Trace Your PastReviews of trace.com

4.4222 reviews
Kids & Family
560 South 100 W Suite 21, Provo, Utah

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Trace Your Past

About Trace Your Past

TraceYourPast.com, formerly known as Trace.com, is a premier global discovery platform that seamlessly connects customers with expert researchers across over 100 countries. Our mission is to align customer goals with meticulously selected researchers to minimize risks of overspending and mitigate the possibility of unsatisfactory search results. Over the past decade, we have cultivated and maintained relationships with the highest quality researchers worldwide, creating the largest network of over 4,000 professional genealogists, private investigators, archivists, and historians. Since 2014, we’ve successfully managed thousands of projects for clients from over 25 countries.Genealogy Courses and Family History Education:In 2021, we proudly expanded into the realm of genealogy education, offering a wide array of genealogy courses designed to enhance your family history research skills. Our platform is dedicated to creating a comprehensive learning environment that bridges the gap between generations, cultures, and histories. We provide accessible, engaging, and accurate educational resources tailored to both novice family historians and seasoned genealogists.Learn to Use DNA in Genealogy Research:At TraceYourPast.com, we understand the transformative power of DNA in genealogy research. Our specialized course on genetic genealogy empowers learners to use DNA evidence to trace their ancestry and discover new biological family connections. By learning to use DNA in genealogy research, you can unlock deeper insights into your heritage, uncovering connections that traditional research methods might miss.Our Commitment:We are committed to offering a blend of innovative technology, expert insights, and a supportive learning environment. Our goal is to facilitate the unlocking of personal histories, fostering a deeper understanding and appreciation of our collective human story. By enrolling in our genealogy courses, you gain the tools and knowledge needed to navigate the in

Trace Your Past (trace.com) has 222 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: trace.com
Website: trace.com
Category: Kids & Family
Location: Provo, Utah
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: September 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Trace Your Past reviews

222 approved reviews, newest moderated first

Delargo
Sep 24, 2025
Their thorough research of topics and…
Their thorough research of topics and people.
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Gerald
Jul 21, 2025
My first experience with a professional researcher resulted in a satisfied customer
Personal contact at the beginning was fundamental, as the experienced customer contact patiently and clearly answered all questions, no easy task as I had little experience in geneaology research. Telephone meetings were always puntual as scheduled and effective. The online portal was an easy to use tool throughout the project. The overall project addressed all agreed upon topics and was punctually delivered. I thought the translations of foreign language records could have been more complete. And a small minority of the records may have been scanned in too low resolution for my satisfaction, but most salient points were legible. And there were a few consecutive months with no updates that started to make me nervous nothing at all would be revealed, a possibility alluded to in the precontractual documents, but fortunately all worked out well at the end.
Response from Trace Your PastNov 24, 2025
Hello Gerald, We’re delighted to hear that your first project with a professional researcher left you feeling satisfied, and we truly appreciated the opportunity to guide you through the process. It’s wonderful to know that our communication, scheduled calls, and project portal helped make the journey smooth and clear. Thank you again for choosing Team Trace. We’re grateful for your trust and glad the project delivered the results you were hoping for. Warm regards, Team Trace
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Michael Q.
Apr 24, 2025
Well written and researched report
Well written and researched report. Considerable expertise with sources, especially Irish Americans.
Response from Trace Your PastApr 25, 2025
MIchael, thank you so much for your wonderful review! We are thrilled to hear that you were pleased with the quality and depth of your report. Our team takes great pride in providing well-researched, thoughtfully written work, and it’s especially rewarding to know our expertise with Irish American sources made a difference in your project. It was truly a pleasure to assist you in uncovering your family’s story. If you ever need further research or have new discoveries you'd like to explore, we would be honored to help!
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Maureen A.
Apr 18, 2025
I am thrilled with the accuracy and…
I am thrilled with the accuracy and depth of the research. It was wonderful knowing an expert, experienced researcher was on the case. Highly recommend.
Response from Trace Your PastApr 25, 2025
Maureen, thank you so much for your kind words and thoughtful review! We are delighted to hear that you were thrilled with the accuracy and depth of the research. Our team is dedicated to providing thorough, expert-driven work, and it’s wonderful to know that our experience made a difference for you. It was truly a pleasure assisting you with your family history journey. Thank you again for your recommendation — we would be honored to work with you again in the future!
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Ronelle R.
Mar 22, 2025
I did like the course and found it very…
I did like the course and found it very helpful. I flew through the material as I found it helpful and engaging. The company on the other hand is what is throwing me off. They are very unresponsive in every way possible. I’m really disappointed in that so much that I don’t think I’ll do other courses here.
Response from Trace Your PastApr 25, 2025
Ronelle, thank you for your review and for sharing that you found the DNA Academy course helpful and engaging — we’re truly glad it resonated with you. We’re very sorry to hear about your disappointment regarding responsiveness. We want to clarify that course certificates are typically issued on the Monday following a course’s completion and can take up to a week to prepare. In your case, we received your email on a Friday afternoon, just one day after you completed the course. Understanding that you needed your certificate urgently, a team member came in on Saturday to prepare and send it to you — just two days after completion. We always strive to support our learners in a timely and thoughtful way, and we regret that this experience gave a different impression. Your feedback is invaluable, and we’ll continue to improve how we communicate these timelines up front to avoid future misunderstandings. Thank you again for your thoughtful comments, and we wish you the best in your continued genealogy education journey.
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jane
Mar 7, 2025
Poor support poor service
I paid this company $2100 to obtain some documents so I could move forward with getting my dual citizenship. It has been over 4 years of lies and scam and to date I still have not received any documentation or a report that I contracted with thm. It is beyond me how this site has 4.5 stars
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Kathleen P.
Dec 11, 2024
Helpful research into my ancestors
The process of asking for help and responding to the researchers was easy. They were respectful and helpful when they asked questions about my goal. I received regular updates, even just to tell me the research was ongoing. The final report was easy to read and gave me directions about the next step.
Response from Trace Your PastJan 8, 2025
Hello Kathleen, Thank you so much for your kind words! We’re thrilled to hear that you were pleased with our research services. It was a pleasure working with you, and we look forward to the opportunity to assist you again in the future. Warm regards, Team Trace
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Angela M.
Dec 4, 2024
The Trace DNA Course is very comprehensive, full of excellent information, and easy to understand!
The Trace DNA course was very comprehensive and a great learning experience. It teaches you what DNA is all about, basic principles, and more advanced ideas and ways to analyze your DNA matches. I would recommend this course to anyone who wants to learn more about DNA and the ways that it can benefit your research and help you to break down brick walls.
Response from Trace Your PastJan 8, 2025
Hello Angela, Thank you for sharing such a glowing review of the DNA Academy! We’re delighted to hear that you found it comprehensive, informative, and easy to follow. It’s wonderful to know that the course provided valuable insights into DNA analysis and helped enhance your research skills. Your recommendation means a lot to us, and we’re thrilled that you feel the course is beneficial for breaking through those tough genealogy “brick walls.” Thank you again for your thoughtful feedback, and happy researching! Warm regards, Team Trace
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