TQLReviews of tql.com

This company is not honest , lies to drivers and shippers. They don't care about the drivers at all. They are cheap . And dishonest. I wont use them again . Alsong as my dispatch tells me before . Lol I usally can tell with there cheap freight

Scammed multiple loads, I dispatched my carriers with them

This company is the worst company to do business with. Do not ever ever ever ever carry loads for them. We did a load for them back in the beginning of the year and I had to hound the lady to submit the claim. She wouldn’t give me a call back and I called her at least three times. When I finally did get some sort of response. She admitted that the claim hadn’t been processed And it was just submitted at the end of October. I asked her when it was gonna be processed. She told me it was going to be processed in a couple of days. I asked her a week later for an update and I’m told that she doesn’t know when it’s gonna be processed. They are holding $6000+ of our money for a claim that is $633. They don’t have any sort of answers as to when we will be paid. They don’t have anybody who can assist. They don’t have any supervisors who can address the issue. And to add insult to injury, I was told last week that they’re having system issues and that’s why the payments are being held. Only to be told today that it’s actually because of a $633 claim. This company is disorganized and lacks communication protocols. I would suggest that any carrier stay far away from carrying loads with them.

TQL pushed hard to earn my business, but I regret giving them a try. After they had already quoted me and I had prepaid (even before pickup), they came back with an additional fee. They weren’t transparent, refused to dispute the charge with the carrier on my behalf, and showed no interest in keeping the relationship. My current broker always advocates for me in situations like this TQL did not. Instead of working toward a solution or maintaining the relationship, they refused to compromise and threatened collections over a small disputed fee. There are many excellent freight brokers out there who value transparency and long-term relationships. in my experience, TQL is not one of them. For anyone looking for a better option, I would recommend Freight Quote.

(0 stars for TQL) I wrote a review a few months ago about TQL and their terrible customer service. They did stop calling for a while, but now they’re calling and emailing constantly again even though we’ve written them and told them we don’t care to do business with them ever. As far as we are concerned, TQL is a predatory call center taking money off the table for truckers and shippers. Beware.

I booked two loads with this company, and they canceled both without informing me. When I followed up, they made excuses, said they would update me, and then hung up on my call. Because of their unprofessional behavior, I even lost one of my carriers. This level of service is completely unacceptable. I strongly advise others to avoid working with them.

Unfortunatly, they don't pay detention Carrier relation work for brokers I have filed many detention request its useless

The picture of disfunction