TQLReviews of tql.com

Waste of time. Low rates, unprofessional.

Too many Liar work for this company. I am writing to formally express my frustration regarding recent experiences with TQL. It has been my observation that loads are frequently cancelled after being booked once a lower-rate carrier is found, regardless of our strong performance history. Furthermore, there is no compensation provided for trucks that have already been booked and subsequently cancelled. Additionally, I have found the compliance team to be unhelpful, and my account was recently blocked without a clear or valid reason. I would like to request a formal review of these practices and an explanation regarding the status of my account.

If you work with this company they will never stop calling and emailing you for no matter how many times you ask them to stop. I have been asking them to stop contacting me for the past 3 years and yet new sales people continue to call and email a few times every month.

Less than a one star. TQL are a predatory broker. Hints the law suit they have going on. Called today and Terrence answered the phone. Had no idea about the load. When asked who did know, he got an attitude and hung up. Their rates are garbage and so it their so-called service.

STOP CALLING ME 5 TIMES A DAY

Very unprofessional staff members epically William Brannock doesn't not know how to talk to their Carriers needs to get some personal training on business etiquette.

THIS COMPANY STEALS FROM CARRIERS. I picked up a load on Friday, delivery was Monday morning at 730 a.m. The address on the BOL showed across the street from actual delivery address. This was not communicated to me. Because this was a union job site the foreman signed my time as an hour late. I sat there for 6 hours with no restroom to use or no amenities in the truck. Jobsite dis not allow us to exit our trucks for no reason due to SAFTEY concerns. TQL said they will no pay my detention fees because I showed up an hour late when I was in communication with after hours the whole time. Every representative I spoke to has been rude to me and all stated I will not get paid for detention. I lost the ability to pick up another load due to the time we had left in the day. We will be seeking compensation thru legal teams as this company has settled outside of court many of times due to issues like this. Please dont steal from people, we have to pay our bills too

Our experience working with Mike Owens and Tiara Newbolt (TQL) was extremely disappointing. The load was booked as FCFS with no appointment, yet when unloading issues arose, there was no clear plan, no timeline, and no accountability. The driver was left waiting for days without direction. Mike Owens, who booked the load, was completely unresponsive to calls and messages when issues escalated. Tiara Newbolt was unprofessional and dismissive — repeatedly calling without providing information and disconnecting calls when clarification was requested. Instead of solutions, we were told to “be patient” while the situation continued to deteriorate. This is not acceptable, especially when dealing with a distressed load and a driver in a difficult situation. Based on this experience, I would not recommend working with these agents. The lack of communication and professionalism caused unnecessary delays and stress.