MICHAEL Z.
Bad experience
Booked though these guys for a trip to San fran for my girlfriends birthday. First off I had to call back 4 different times to confirm that I had the service for when I requsested, he told me 4 different times that I would get a confirmation email that was never sent. When I called he seemed to be annoyed and just told me to call them once I land and they would be somewhere on the curb to pick us up....not exactly great service that I was expecting I could have easily done the same thing for a taxi. After all this my girlfriend found out the day before out trip that she had an obligation so we could not make our trip. After hearing this I called the town car service to let them know that there service would not be needed and that unfortionatly we would not be coming to San fran, he told me sorry too bad and that I had just missed the 24 hour cancellation period and there was nothing he could do. He was very short and didn't care even a little when I tried to explain the situation. My card was charged that day and on top of all that they even gave themselfs a tip for the I guess "service" that I never received and when I called to dispute it he never picked and and I have never received a call back... I'm still waiting.......very unprofessional.
Response from TowncarSFApr 7, 2015
I am sorry about That but be Glad to give you Free Ride anytime you are in San Francisco But is CLEAR IN Contract that we require 24 hours cancelation Claudius