TOV FurnitureReviews of tovfurniture.com

The customer service from TOV is appalling. They are taking no responsibility in helping us (my wife purchased it) remedy their defective product yet they had the gaul to ask us for their help in the same email. Unbelievable. We purchased their Serengeti lamp in September, 2022, and recently had it professionally installed by an electrician after renovating our porch. Everyday we find grass on our entryway that has fallen off the lamp overnight to the point now where the excessively priced $439 lamp, looks horrible. We cannot turn the light on at night anymore because it shines through the top and makes it look cheap. We have even tried very low wattage light bulbs in hope that will fix the problem but alas it's been to no avail. We cannot believe how poor the workmanship is on this lamp and worse still the customer service from TOV.

I have sent them an email about my night stand being damaged and it has been over two months and they haven’t done anything about it. Very disappointed!!!

I ordered my dining table from tov on Nov 23 with the delivery mentioned 7-10 days, it has been 18 days and the status is bizarre, they say that the table didn’t fit in the truck and will be scheduled in a day or two, it has been 14 days until this conversation and they blame everything on the warehouse manager that he is still not getting in touch with the store and we are still unaware of the situation, we call everyday to inquire about our order but there is no news, one agent tells that our case is with another representative who is trying to get in touch with the manager and so on…. We still have no idea what is taking so long, I mentioned this to the company several times that I have our house warming dinner on the 18th and our friends and relatives are flying from different states but there is no way to get the right answer, overall our experience with TOV is horrendous.

This is my 7th order of TOV Furniture. This is now the 3rd occasion where the order is delayed and they do nothing. The sectional I ordered is literally sitting in the warehouse of the delivery company less than two hours of my house. I am so drained from this experience and the 8 phone calls, 2+ hours on the phone, plus multiple emails I simply don't have energy to rehash it all. What I will say is this: This is one of those companies who hires outsourced "customer service" agents to answer your call. But they are not empowered to DO anything but send an email. They can't connect you to a supervisor, they can't call their dispatch team, they can't call their vendors at the warehouse. They just tell you they'll call you back. Don't. And then when you call them, tell you they're working on it. When you question it you find out "working on it" means sitting in their chair waiting for a response to their email. They tell you to call back in a day or two. Not because they're doing anything about the problem. But because they don't want to talk to you any more and "can't" do anything else but wait, hope and see. This is not service. This is not an exchange of money for goods. It should be illegal in this country to take my money before you deliver my item. And yet here we are: $2500 out of my pocket, my furniture sitting in a warehouse because the delivery company says they have no drivers due to a pandemic that ended 18 months ago and no one doing a thing to rectify it. So I'm left with the frustration, stress, effort and loss of time/money - with no couch to sit on to sip the bourbon I will need to calm down from this racket.

Waiting for over a year. No money refunded. Ordered a bed that every three months kept getting delayed. When I finally cancelled the bed 9 months after ordering as it wasn't going to arrive till over a year from the original order date I assume I'd get my money back. Over a month after ordering I have no money back, email and called and waiting for a response. Awful service, no one should have to chase for money on a cancelled order.

Poor quality. Nightstands were really short. Dresser is staining clothes in the drawer. Regret this purchase so much.

They sent me a broken dresser. Unless you send in the damage the day of, they don’t care about your broken item. I sent in pictures the 3rd day instead of the first day, so now they won’t do anything about the broken dresser they sent me. $1000+ dresser . never ordering from them again.

For the 10 years I'm living in the US I've never experienced such a worst fraudulent service. TOV Furniture arranged a delivery date without notifying me. I only got a message that they were sorry they missed me and I need to reschedule. On the same day, I've got an email from TOV Furniture about a request to pay money for the second delivery. They charged a full delivery fee for the first attempt when they chose a delivery date randomly arranged between themselves, and they are asking to pay the same amount again for re-delivery. There is much more to add about how they lied and eventually they are attempting to charge me hold fees. This all brought me to an entire level of filing a small claim. This company will charge you for nothing and lie to you about details that even contradict their policy and they still attempt to charge. Noneducated, and not professional!