TovalaTovala is a fresh meal delivery service paired with a countertop smart oven. Our Smart Oven precision cooks Tovala Meals and other foods using 5 core cook modes and thousands of combinations—all with the simple scan of a QR code or barcode. No more planning, preparing, or cleaning; Tovala is the ideal mealtime solution for busy professionals, families, empty nesters, or anyone who just wants to enjoy great food and more time back in their day.
Tovala (tovala.com) has 547 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Dian M.
I have been buying and enjoying Tovala meals for over a year. I loved everything about them! My cable company recently changed everything over to 5G. Tovala is not 5G compatible. According to their customer service, there are no plans in the works to accommodate the 5G network. That’s just plain stupid!!!
Ramsey J.
The concept is amazing and I think the pricing is fair. It's definitely a premium price, but you generally get good tasting meals most of the time. The issue I have is with their customer service. There are times where I've made a meal selection and something different arrives in the package. They claim I must have had a "network issue" and that I never made a meal selection. This is not accurate, yet they blame you for their network failures. There was another time when half the meal was missing from a kit. When I chatted with their customer service, they act like they didn't do anything wrong, but as a "one time courtesy" they will issue a credit. It almost felt like the company thought you were lying. What courtesy are they providing by refunding what you didn't receive? Their customer service is severely lacking, their app interface needs improvements, and they should provide an email confirmation of your meal selection so they can't claim you as a customer made a mistake. Also, note that on their social media channels they used to get people complaining about things and take note that they delete negative comments, yet leave the positive one's up. That should be a red flag to others about their product and feels deceitful.
Robin S.
Absolutely horrible experience. I paid for 10 meals and only received 4. Went on online chat for support, said they would get back to me in a day, never did. I emailed support, never got a response. Tried calling their telephone number, "all agents are busy, leave a message." Then they first refused to refund my money, only wanted to give me a credit towards more meals. I had to threaten to call my credit card company to get them to give me a refund. I wrote a negative review on their site, and they removed it! Don't believe all their positive reviews because they remove the bad ones! Very dishonest company.
