Luis C.
Best meal delivery service
I’ve been subscribed to two other meal delivery services and this is the only one that has their menu change completely every week so you don’t get tired of eating the same thing week after week. I’ve been using them for over 3 months and have not had the same menu once. That was one of the reasons I canceled those other meal delivery services because I got burned out eating the same meals multiple times a week. I also have yet to get a meal I didn’t like unlike the others. I’m very happy with this meal service and their customer service is really good as I had an issue with a delivery and they took care of it. The best thing about this service is they have the menu change from week to week where others add a new dish every few weeks to the same menu. I’m very happy. A quick update. I received my meals this week with some spoiled items. I’ve messaged the company Thursday or Friday and it’s now Monday morning and I still haven’t received a response. The first time I had an issue they responded within two days but now it’s been longer and it’s in regards to spoiled food so I would think that would be important. The only email I received was a survey about how the resolution was to my problem. I never received any emails or communication about my meals. I’ve received emails before when I had an issue so I don’t know if something is going on with your emails. Everything got resolved.
Response from TovalaAug 4, 2025
Luis, thanks for the positive feedback. It's great to hear that you're enjoying the meals and the variety that we offer. I'm so sorry our reply didn’t reach you. We got your note on Friday and emailed you back on Saturday at 2:53 pm CT, confirming receipt of your photos and that a credit had been issued. Please trust that we always aim to respond to our customers quickly. Thanks again for being a customer and for the honest feedback Luis.




