TovalaReviews of tovala.com

BEWARE. I purchased a Tovala, then quickly changed my mind after reading reviews and discussing the product with my husband. I promptly requested a return label for the unopened package and stated that we did not want any meals shipped to us. I've now requested a return label online 4 times and I've called twice but they do not answer their phones despite long hold times. From the first request forward, I clearly stated: "Do not send meals, and please send a return label asap". A week has passed since my first return request and meals were delivered today. No response from Tovala. I will take the unopened boxes to UPS tomorrow and REFUSE DELIVERY/RETURN TO SENDER and then submit a formal complaint to the Better Business Bureau. The company has a poor business model and very poor customer service.

I had problems signing up. They didn't like my CC. Thier system kept saying it was a prepaid card. It isn't. Had to call their customer service number every time I tried to order food. I finally gave up and cancelled service. I got an email stating that I did cancel...we'll see.

I've been a customer for a few weeks. Skipped a couple of times because there was nothing on the menu I liked. The last order I placed was supposed to arrive 2 days ago. Nothing. No tracking. No message from the company saying the order is delayed. No response to messages asking about it. The food is expensive and not worth the brain damage. Tovala, you guys SUCK!

The customer service chat has taking so long. It’s unbelievable. they are very kind on the chat about the resolution is taking a very long time. we have enjoyed the meals in the oven. I would just say when something goes wrong with it. Lots of luck. It seems to be a big deal.

My special needs daughter got this oven in late November of 2022. It broke within one week. It was replaced. Within 8 month the second one broke as well. It was purchased through Amazon and they will only do one replacement per item. Because she had already had one replacement she thought she was unable to do anything. I saw it sitting on her counter and asked her about it and she told me the replacement broke. When I called Troavla they would not help… at all. My issue is that this thing broke 2 times, yet they take no responsibility for creating a poor quality product. WASTE of $300. DO NOT WASTE YOUR MONEY!!!!

The boxes have arrived damaged about half the time after the first three shipments. I have received back-to-back shipments where the boxes were compromised and had the be trashed. Few shipments arrive cool enough to feel safe to eat. I no longer order any fish from them after becoming ill with a shrimp meal. They only provide Tovala credit for boxes shipped damaged/opened and not eatable. Therefore, you are stuck to keep ordering to use your funds from opened/damaged delivery boxes. Also overpriced in general.

I purchased a Tovala oven just over 1 year ago. Oven just plain stopped working . Contacted Tovala. Took them 2 weeks to feel me “Nah, buy a new one”. Yeah, about that?!? We’re done. No more Tovala. Refuses to take care of their client

The fajita salad dressing is way too spicy; it has given me heartburn immediately! Why can't you warn us if a product is very spicy? I can't finish the meal, my mouth is on fire!