TourBeezReviews of tourbeez.com

Tour not well organize. Left pick up point 2 hrs late

I very rarely leave one-star reviews, particularly for small businesses, but this trip was genuinely one of the most disorganized tour experiences I’ve had. The Muskoka tour was supposed to depart at 7:45 a.m. We did not actually leave until around 8:45 a.m., putting the entire day behind schedule from the start. From there, communication about departure and regrouping times was consistently unclear. At one of the stops, which was specifically identified in the itinerary as the lunch stop, my friend and I went to find somewhere to eat. We were not given a clear regrouping time. The organizers then waited roughly 20 minutes after they were apparently ready to leave before contacting us, and afterward made public announcements about passengers needing to be “mindful” and “considerate” of everyone else’s time. That was particularly frustrating given that the tour itself had already started an hour late and the communication about timing had been poor. The itinerary advertised six stops, but we only meaningfully visited about three of them. By the time we reached the final locations, it was around 8 p.m. and completely dark, so there was little point in visiting scenic destinations at that stage. Food arrangements were equally poorly handled. Later in the day, several passengers asked to be taken somewhere we could sit down and have a proper meal. We were instead taken to a location with a Tim Hortons. My friend and I ended up finding a Subway nearby ourselves so we could actually eat something substantial. We finally returned to the drop-off point at approximately 10:42 p.m. For approximately $130, I expected basic organization, clear communication, a realistic itinerary and professional handling of delays. Instead, the day felt rushed, poorly coordinated and unnecessarily stressful. The locations themselves were beautiful, and I did get some nice photographs, but that was despite the tour organization, not because of it. I would not book with Tour Beez again, and based on this experience I cannot recommend them.

Everything was a disaster and driver wasnt friendly. Details below: Wrong Pick Up Location Provided + 1 hr wait before bus came Not all tourist spots covered due to delays and sunset (got dark) Braceridge Falls - we were given 1 hour to chill there and itinerary said lunch hour, however, there werent many restaurants. And we were never advised of separate lunch stop later. The driver made an issue. Drop off Location - We got back to Brampton around 11pm and driver again refused to drop us to the our original pick up location claiming he was advised to drop people here, though original pick up spot was only 3 min drive from where he dropped off so he surely could have driven over. I showed him the pick up address on TourBeez itinerary (1140 william parkway) and then he argued thats not correctly updated on their end. Conclusion - As not all tourist spots were shown + 1hr wait time + rude staff behavior + inconvenienc in drop off - WOULD LIKE 75% REFUND DUE TO THE ABOVE OR ELSE GET READY FOR NEGATIVE REVIEWS!

Had to call them on the phone to confirm tickets had been approved and they were very rude in telling me to check my email, even though I had already stated that I checked there

Très décevant Une excursion très mal organisée : départ en retard, nombreux temps morts et programme mal optimisé. Retour à Toronto prévu à 16h45, mais finalement pas avant 20h… Avec deux enfants, nous avions prévu de profiter de Toronto en fin de journée, ce qui n’a finalement pas été possible. Et pour couronner le tout, la climatisation dans le bus était beaucoup trop forte et particulièrement désagréable. Dommage, car les chutes sont magnifiques et c'est vraiment à faire !

You're selling the tickets upfront. We're waiting in a huge line inside. Our tour time is passing, but we're told we can't get a refund or exchange, just come back another day. Are you out of your minds?

We were very disappointed with this tour. The pickup was over an hour late, and we never received any notification that the bus would be delayed. We only got an update after we contacted the company ourselves. The tour was also advertised as a small-group experience with a maximum of 14 people. Instead, a large coach bus was used, and it was full. The driver picked up passengers from hotels all across downtown Toronto, which made delays almost inevitable. Finally, the tour was advertised as lasting 8 hours, but it actually took around 12 hours. This significantly affected our plans for the rest of the day. Overall, the tour did not match what was advertised, and the lack of communication made the experience even more frustrating.

You need a professional tour guide and recommended tour time is too poor.