TourBeezReviews of tourbeez.com

Response from TourBeezJul 3, 2026

Thank you for your feedback regarding our Niagara Falls Tour. We sincerely apologize for the delay in receiving your booking confirmation and understand how concerning it must have been after making a significant payment without receiving an immediate confirmation or reference number. We appreciate you bringing this issue to our attention, as we recognize the importance of timely communication and reassurance during the booking process. Your feedback will be shared with our team as we work to improve our confirmation procedures and overall customer experience. We will also reach out to you via email to better understand and address your concerns.

Response from TourBeezJun 10, 2026

Thank you for sharing your feedback. We’re glad to hear you enjoyed the tour overall, especially the vehicle and our driver. We sincerely note your concerns regarding the late confirmation and the booking changes. This is not the experience we aim to provide, and we will be investigating the matter internally to ensure better communication and smoother handling in the future. Your feedback on the itinerary pacing is also appreciated and will be reviewed as part of our ongoing improvements. If you face any further issues or need support with future bookings, please feel free to contact us via email so we can assist you more efficiently. Thank you once again for your feedback.

Response from TourBeezJun 9, 2026

Thank you for your feedback! We understand your thoughts about the pace of the tour and the wine tasting experience. At TourBeez, we aim to create a more authentic and local experience, which is why we include visits like the agricultural college to offer a different perspective away from large commercial wineries. That said, we appreciate your comments on timing and guiding, and we will continue working to improve the overall balance of the itinerary.

Response from TourBeezJun 10, 2026

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations on this occasion. We will be investigating this matter with our operations team, particularly regarding the timing at key stops and the communication during the tour, to ensure proper guest pacing and service quality are maintained throughout the experience. We appreciate you bringing this to our attention as it helps us identify areas where improvements are needed. Thank you again for your feedback.

Response from TourBeezJun 10, 2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet expectations on this occasion. The situation you described regarding scheduling, coordination between stops, and overall timing is not aligned with the standards we aim to deliver. We will be investigating this matter with our operations team, including the management of timekeeping, passenger accountability, and coordination with partner venues, to ensure better schedule adherence and a smoother experience for future guests. We appreciate your comments regarding the itinerary balance as well, and this will be reviewed as part of our ongoing service improvements. Thank you again for your feedback.