TourBeezReviews of tourbeez.com

Ticket took over 40mins when I bought online. Call customer service and it wasn't helpful.

Ran late, didn't keep to stop schedule, ad was small group but have 50 people, barely 2 hours for Niagra Falls, lots of wasted time. Contacted support and never heard back. Do not recommend!

Really awful customer service. We booked on to a tour for the Falls and Niagara on the lake. When they sent the itinerary it was only a few hours at the falls and then a drive straight drive through Niagara on the lake and with other random things we did not sign up for. It seems this company seels tours across various websites and puts all of them on one bus with an amended version of what they advertise! We asked for a refund after informing them we will not be joining based on that fact what they advertise is not what they actually offer and they point blank refused. It is so so much better to go yourself using the Go and Wego services which what we ended up doing and had a stunning day.

While our overall experience had positive elements, I cannot confidently provide a strong recommendation based on the full scope of the service. We recently used this company for a vacation trip to Niagara Falls from Toronto. As it was our first time visiting the Canadian side, the destination itself exceeded our expectations and made the trip memorable. During the booking process, we were informed that our driver would arrive at 7:40 AM. We also received a text message from the driver prior to the trip, introducing themselves and confirming the pickup details, which we found to be a thoughtful and professional touch. However, on the day of the trip, by 8:20 (ish) AM we were still waiting for pickup. We attempted to respond to the original text message and later called the driver’s number, but were unable to reach them as the call went directly to voicemail. We then contacted customer service through the number listed on the booking page and, after some time, were informed that the driver was on the way. The explanation regarding the delay was inconsistent, initially described as a logistical issue, then later attributed to unforeseen personal matters, and after that was something else… Once the trip began, the driver (Diane) made a clear effort to make up for lost time and was courteous throughout the experience. However, during the journey, it was evident she was under significant stress. She received a high volume of calls from the company regarding reports and scheduling for upcoming trips. At times, she was managing multiple incoming calls while driving, which was concerning from both a safety and customer experience perspective. It appeared that she could have benefited from additional operational support, as balancing these responsibilities while transporting passengers created a noticeable strain. From a customer standpoint, the primary concern was not the delay itself—understanding that unforeseen situations can occur—but rather the lack of proactive communication. A simple notification advising of the delay and providing an updated pickup time would have significantly improved the experience. Additional Note: This review has been updated at the request of the company/employee; however, the rating remains unchanged. While I understand that unexpected challenges may arise, we fulfilled our responsibility by being ready on time for the scheduled pickup. Clear and timely communication in such situations is essential and would be greatly appreciated in the future.

One of the most disorganized tours I have ever been on. There was a great deal of miscommunication between the booking agency and the actual tour guide/driver in terms of pickup times for participants, the number of people attending the tour, and the tour itinerary. We were given an 8am pickup time but I was called around 7:45am asking where I was. I was able to locate the minibus and it then drove around the city picking up other passengers. We then were driven to an alleyway off of the highway and transferred to a larger coach bus which went to Missisagua to pick up more passengers. It took over 2.5 hours to pick up all of the tour participants. At one of the pickup locations, a couple was left unable to get on the mini bus due to a lack of seats. The tour guide repeatedly complained about how disorganized the tour company was and how she had no idea how many participants were on the tour. We finally arrived at Niagara Falls around 11:45am - 4 hours after initially getting picked up and over an hour later than the stated itinerary. We were then given time to explore the falls on our own. Absolutely no commentary or information was given to us about anything regarding Niagara or any of the sites we were brought to by the "tour guide." After our free time at Niagara Falls, we went back on the bus and were driven to other sites, such as the floral clock and the whirlpool. Again, no information or commentary was given to us by the guide. Finally, at the last stop at the winery, a number of people on the tour were under the impression that they had purchased a tour that included a wine tasting only to find out that they were not able to participate. The entire "tour" was merely a very long and disorganized bus ride. I would recommend avoiding this tour altogether and just renting a car and taking yourself to all of the sites of interest.