Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomNov 7, 2025

Hi Dion, We’re really sorry to hear the pouches didn’t work for your car situation. That’s definitely not what we want for our customers. Since the pouches are made with natural oils, some mice may be more curious at first before the scent fully disperses. Our team will be reaching out to learn more about your setup and help make this right for you. Thank you for giving our products a try and sharing your experience. The Tougher Than Tom Team

Response from Tougher Than TomNov 7, 2025

We’re truly sorry for the confusion and disappointment. You’re absolutely right that the messaging could be clearer. The pouches are designed to help prevent mice from returning once an infestation is under control, but we understand how that can feel misleading if the issue is already active. We’re reviewing our product descriptions to make this distinction clearer for future customers. Our team will be reaching out to you directly to review your order and make things right. We appreciate you sharing your experience and helping us improve. The Tougher Than Tom Team

Response from Tougher Than TomOct 31, 2025

Hi Christine, We’re really sorry to hear the pouches didn’t help with your mouse problem. That’s not the result we want for our customers. Our team will be reaching out to take a closer look and help find a solution that works better for your space. Thank you for giving us a try and sharing your feedback. The Tougher Than Tom Team

Response from Tougher Than TomOct 31, 2025

Hi Wendy, Oh no, that’s definitely not what we want to hear. We’re really sorry the pouches didn’t do the job for you. Our team will be reaching out personally to help figure out what went wrong and make this right. We truly appreciate you sharing your experience; it helps us improve and serve you better. Thank you for giving us a try. The Tougher Than Tom Team

Response from Tougher Than TomOct 31, 2025

Hi Charlie, We’re really sorry for the mix-up and delays with your order. We completely understand how disappointing that must have been, especially after waiting so long to use the product. This isn’t the experience we want for our customers. We’ll be looking forward to the next mosquito season, and if you show our team a screenshot of this message, we’ll send you a complimentary gift as a thank-you for your patience and understanding. The Tougher Than Tom Team

Response from Tougher Than TomOct 30, 2025

Hi Theresa, We’re sorry to hear you haven’t received a response yet. That’s not the experience we want for our customers. Our team will review your case right away and follow up to make sure you get the help you need. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 29, 2025

Hi Kia, We’re really sorry to hear this and can only imagine how frustrating that must have been. We know how stressful it is to deal with an infestation, and we truly want to help you find something that works. Our team will review your case and reach out to offer guidance and a few options that could make a difference. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 28, 2025

Hi Wendy, We’re really sorry to hear about that experience. That definitely sounds frustrating, especially after giving the product a fair try. Our team will take a closer look at your case and reach out to help you find a better solution. Customer Service Team Tougher Than Tom