Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomApr 13, 2026

Hi Lindsay, we want to reassure you that we stand by our product and our policies, and we take these situations seriously. We’ve reached out to you through Trustpilot to gather your order details so we can review everything and assist you properly. UPDATE: We sincerely apologize for the inconvenience. After reviewing your case, we identified that we made an error with the order date on our end, and that’s on us. We’ve gone ahead and issued your refund to honor the 30-day money-back guarantee. We truly appreciate your patience while we sorted this out. You should see the refund reflected in your original payment method within 7 to 14 business days, depending on your bank or payment provider. Best regards, Customer Care Management - Tougher Than Tom

Response from Tougher Than TomApr 9, 2026

Hi Byron, we're really sorry to hear about your experience, and we understand how frustrating this must be, especially in a mosquito heavy area. Our product typically requires up to 14 days of consistent use to begin showing results, as it works by disrupting breeding cycles rather than providing instant elimination. After just 4 days, it’s still early in the process. That said, it’s important to us that you feel confident in your purchase. We’ll reach out to you directly to help troubleshoot your setup and make sure everything is working as intended. If you’re still not satisfied, we will absolutely assist you with the refund process. - Tougher than Tom | Customer Care

Response from Tougher Than TomApr 6, 2026

We’re sorry to hear that your experience did not meet your expectations, Robert. We take feedback seriously and always aim to provide both an effective product and a fair customer experience. After reviewing your case, we found that a chargeback was initiated through your bank. The claim was fully investigated, and the bank ultimately ruled in our favor based on the evidence provided. Regarding our Money-Back Guarantee, it applies within a 30-day period from the date of purchase. According to our records, your order was placed in May 2025, which falls well outside of that eligibility window. We understand that not every product works the same for everyone, and we remain committed to transparency in how our policies are applied. If you have any additional questions or would like further clarification, our support team is always available to assist. – Customer Support Team

Response from Tougher Than TomDec 26, 2025

Hi Deborah, I’m really sorry this didn’t work the way you expected. After a full month, it’s completely understandable to be frustrated when you’re still dealing with mice. Every home and situation is different, especially if there’s an active infestation or entry points, but that doesn’t change the fact that you didn’t get the results you were hoping for. We want to look into this with you and see what might be going on. Someone from our team will be reaching out shortly to follow up. Thank you for being honest about your experience. - Tougher than Tom Customer Service Team

Response from Tougher Than TomDec 5, 2025

Hi Daniel, We’re really sorry to hear the pouches didn’t help with your mouse problem. We know how frustrating that is, and we want to help you figure out what’s going on. Sometimes mice are already inside the home before the pouches go down, or there may be small entry points letting new ones in. Placement matters too, and if the infestation is more widespread, you may need additional pouches to fully cover the space. Our team will reach out to learn more about your setup and walk you through the best next steps. Thank you for sharing your experience and giving our product a try. The Tougher Than Tom Team

Response from Tougher Than TomNov 17, 2025

Hi Shauntrice, We’re sorry to hear the products didn’t help with your situation. We know how frustrating that can be when you’re hoping for relief. Our team will be reaching out to take a closer look at your order and see how we can support you moving forward. Thank you for sharing your feedback with us. The Tougher Than Tom Team

Response from Tougher Than TomNov 7, 2025

Hi Kathy, We’re really sorry to hear the pouches didn’t keep the mice away. That’s definitely not the result we want for our customers. Our team will be reaching out to learn more about your setup and help find a better solution for your space. Thank you for giving our products a try and sharing your feedback. The Tougher Than Tom Team

Response from Tougher Than TomNov 7, 2025

Hi Travis, We’re really sorry to hear about your experience with the Mosquito TNT kit. It’s clear how much effort you put into following the steps, and we completely understand how disappointing it must have been not to see results after giving it so much time. That’s not the outcome we want for anyone who trusts us to help with their mosquito problem. Our team will be reaching out to you directly to review what happened and make sure we find a fair solution. We truly appreciate you taking the time to share your feedback, it helps us learn and improve. The Tougher Than Tom Team