Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJun 2, 2026

Hey Katherine, we're really sorry to hear the experience hasn't been what you and your family hoped for, especially with the little ones getting bitten. That's definitely not the outcome we want for anyone. We'll reach out to you directly, and we'll make it right. We stand behind our satisfaction guarantee and want to help, whether that's troubleshooting placement or moving forward with a refund. Thank you for giving us a chance. Best regards, The Tougher Than Tom Team

Response from Tougher Than TomJul 1, 2026

Hi Dan, We’re sorry the product didn’t meet your expectations. We do stand behind both Mosquito TNT and our customers, which is why your order has already been refunded. Results can be affected by factors such as placement, temperature, shade, nearby breeding areas, water level, and mosquito activity in the area. Even so, we understand that you gave it a try and were not satisfied with the outcome. We appreciate your feedback and the opportunity to resolve your case. Best regards,

Response from Tougher Than TomJun 1, 2026

Hi Ed, Thank you for sharing your feedback. We're sorry to hear that your experience with Mosquito TNT did not meet your expectations. After reviewing your order, we can confirm that your expedited shipment was delivered on May 29. Since the order was placed on May 24, the package arrived within the advertised USPS expedited delivery timeframe of 1-3 business days. We also apologize if you felt unable to reach our team directly. Providing responsive support is important to us, and we're always looking for ways to improve the customer experience. We understand that mosquito control solutions can perform differently depending on the environment, mosquito population, and surrounding breeding areas. While many customers have had success with Mosquito TNT, we recognize that results can vary from property to property. We appreciate you giving our product a try and thank you for taking the time to share your experience. Best regards, Tougher Than Tom's Customer Support

Response from Tougher Than TomMay 19, 2026

Hi Philip, we’re sorry to hear the product didn’t work out for you. We completely understand how frustrating it is when the results don’t meet expectations. Regarding the return shipping cost, our return policy states that return shipping is typically the customer’s responsibility for unused items in multiple-item orders, unless the order arrived damaged or incorrect. We do our best to make these terms clear before purchase, including our 30-day money-back guarantee and return guidelines. We still appreciate you giving Tougher Than Tom a try and taking the time to share your feedback. - Tougher Than Tom Customer Care Team

Response from Tougher Than TomMay 19, 2026

Hi Eryn, we’re really sorry to hear this has been your experience. What you described isn’t what we’d expect, and we’d definitely like to look into it further. Once you provide the requested information through Trustpilot, our team will reach out directly to review your case and help however we can. - Customer Care Team

Response from Tougher Than TomApr 30, 2026

Hi Byron, thank you for your feedback, and we appreciate you bringing this to our attention. We’re sorry for any confusion caused earlier. We want to confirm that your order is still covered under our 100% satisfaction guarantee, so you are absolutely eligible for a full refund. Please check your email for the next steps. — Tougher Than Tom Team

Response from Tougher Than TomApr 21, 2026

Hi Piilani, We’re sorry to hear about your experience. We want to reassure you that we are a legitimate company committed to transparency, and we stand behind our products. We take concerns like this very seriously. The trap may attract more mosquitoes at first as it begins working to reduce the population over time, and placement can make a significant difference. We always recommend placing the jars away from areas where you, your family, and friends gather to help draw mosquitoes away effectively. Please note that our 30-day money-back guarantee begins upon delivery, so you are fully covered from that point. We also recommend using the product for at least two full weeks, as this is the estimated time for it to reach full effectiveness based on our testing. Our team will be reaching out to you directly, or you can always contact us at [email protected] , and we’ll be happy to assist. — Tougher Than Tom Team

Response from Tougher Than TomApr 20, 2026

Hi Vickie, We’re sorry for the frustration you experienced and understand how this situation came across. It appears your earlier messages were blocked by our system, which is why you did not receive a reply. Your refund has now been processed. Our product is meant to be tested in real conditions, as results can vary based on placement and environment. That is why we offer a 30 day money back guarantee if it does not meet expectations. For orders with multiple units, all unused items need to be returned to qualify for a full refund. If this resolution works for you, we would appreciate you could update your review. Your feedback helps us improve. Please feel free to reach out if you need anything else. Customer Support Team