Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomJun 30, 2026

Hi R W, We’re sorry Mosquito TNT didn’t deliver the results you were hoping for. It sounds like you were very thorough with the setup, temperature, placement, and refills, so we understand why this has been disappointing. Results can vary depending on breeding areas, weather, and placement. Our team will reach out directly to review your case and see how we can help. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 29, 2026

Hi Seth, Your order has been refunded, and a confirmation email has been sent with the details. Mosquito TNT can take up to 14 days to begin showing results, but we understand you preferred not to continue waiting. We appreciate you giving it a try. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 24, 2026

Hi Mine, We’re sorry the product didn’t give you the relief you were hoping for. Results can be affected by factors such as placement, shade, water temperature, evaporation, and nearby mosquito breeding areas. Our customer care team will be reaching out to review your experience and help with the available options. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 24, 2026

Hi James, Thank you for giving our product a try and for sharing your honest feedback. We’re sorry it didn’t perform as expected. Several factors can affect the results, including water temperature during setup, trap placement, direct sunlight, evaporation, and the level of mosquito activity in the surrounding area. We’d be happy to review these details with you and see whether there’s anything we can do to help. We can also assist further with your refund. Please contact our customer care team with your order information so we can take a closer look. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJun 16, 2026

Hi Jared, thank you for taking the time to share your experience. We sincerely apologize for the frustration and confusion surrounding your order. After reviewing the situation, we found that the bundle promotion you purchased was already discounted. When an additional discount code is applied at checkout, the sales platform automatically removes any free gifts associated with that promotion. Unfortunately, this was not communicated clearly, and we understand how that led to confusion. We also apologize for the delay and the mixed information you received from our team. That said, we truly value you as a customer. As a gesture of goodwill, we've already arranged a shipment containing the items you originally expected to receive. We appreciate your patience and the opportunity to make this right. Best regards, Customer Support | Tougher Than Tom

Response from Tougher Than TomJun 15, 2026

Hi Moni, We're sorry to hear that Mosquito TNT did not provide the results you were expecting. We've reached out to request some additional information so that we can better understand your experience and help resolve your case as quickly as possible. We appreciate your patience and the opportunity to assist you. We look forward to hearing back from you so we can work toward a resolution. Best regards, Customer Support | Tougher Than Tom

Response from Tougher Than TomJun 15, 2026

Hi Julie, We're sorry to hear that Mosquito TNT has not delivered the results you were hoping for. We've reached out to you directly to review your concerns and help resolve your case as quickly as possible. We appreciate the opportunity to assist and work toward a resolution. Thank you for your patience, and we look forward to speaking with you soon. Best regards, The Tougher Than Tom Team Best regards,

Response from Tougher Than TomJun 12, 2026

Hi Herb, we're sorry to hear you feel this way. We want to clarify that we have not stopped responding to your emails. In fact, we've replied to every message we've received from you, but we haven't received any responses on those email threads. We understand that email delivery issues can happen from time to time, and we'd genuinely like the opportunity to resolve this for you. If you're not seeing our emails, please reach out through our website chat or contact us using an alternate email address so we can continue assisting you. We can also confirm that your order has been fully refunded, and we hope you've received the confirmation email. Best regards, Customer Support | Tougher Than Tom