Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomOct 10, 2025

Hey Hector, we really appreciate your feedback. You’re right that results can vary depending on how strong the scent remains in your space. Replacing or refreshing the pouches weekly can definitely help keep those clever little rodents away. Thank you for sharing your experience and for giving our product a try. We'll reach out to you from our [email protected] to help you out. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 7, 2025

Hi Joe, we are very sorry to hear about your experience and the delay in receiving your order. That is not the experience we want for our customers. Our products are designed to last up to 30 days when the bait is mixed and placed correctly, so something might have gone wrong with your batch or setup. Please reach out to us at [email protected] with your order number so we can review what happened and find a solution for you right away. We truly appreciate your feedback and the chance to make this right. Kind regards, Customer Service Team Tougher Than Tom

Response from Tougher Than TomSep 10, 2025

Hi Mark, thank you for giving our product a try and for sharing your experience with us. We are sorry to hear that it did not deliver the results you were hoping for. We know how frustrating it can be to deal with mosquitoes and we understand your disappointment. We went ahead and refunded your order in full. You should see the refund reflected in your account shortly. If you have any questions or would like to try one of our other solutions in the future, please feel free to reach out to us at [email protected]. The Tougher Than Tom Team

Response from Tougher Than TomSep 26, 2023

Emily, We have tried reaching out to you to troubleshoot why the product might not be working for you but we haven't heard back. Please give us a call at ‪(413) 400-0067‬ or email our support team [email protected]. with your phone number so we can speak. We would still love for you to give the product a shot! Please respond to the last email we sent you so we can provide a resolution.

Response from Tougher Than TomJun 19, 2023

Trevor, Thank you so much for working with our support team to come up with a solution! We sincerely appreciate your patience and taking the time to update your review here on Trustpilot. If there is anything else we can do for you, all you have to do is respond to that email thread we have going. Take care, Tougher Than Tom