oh my gosh...these were filled with maggots quickly! They smelled horrible, like something died in my yard. Please avoid at all costs!
Response from Tougher Than TomJul 15, 2026
Hi Blakesley,
We’re really sorry to hear about your experience. That definitely sounds unpleasant, and we understand why you’d be upset.
In very warm conditions, larvae or buildup can sometimes appear if the bait sits too long, especially when the traps need to be refreshed. If that happens, we recommend emptying the contents into the trash, washing the jars with soap and hot water, and refilling with fresh bait and warm water.
We’d like to take a closer look and help make this right. We’ll reach out directly for more details so our support team can review your case and assist with the next steps.
Best regards,
Tougher Than Tom Customer Care Team
TB
Terri B.
The product simply does not work
The product simply does not work. I emailed and got troubleshooting suggestions, followed the tips to the letter. I placed 16 jars around my yard. We could see literal swarms of mosquitoes any given day, but found a total of about 10 dead ones in the traps after 2 weeks. We have millions of mosquitoes and these did absolutely nothing to solve the problem.
Response from Tougher Than TomJul 14, 2026
Hi Terri,
We’re very sorry to hear you didn’t get the results you were hoping for.
We understand how frustrating it is to invest in a solution and still feel like the issue hasn’t improved. We appreciate that you gave the troubleshooting steps a try, and we’d like to help with the next steps.
We’ll reach out to you directly for further assistance so we can review your case and help get this resolved.
Best regards,
Tougher Than Tom Customer Care Team
JA
Jason
These dont work at all
These dont work at all. Dont waste your money. Mine have been out for 2 week and have caught nothing. Not to mention. I order a 6 month supply and didnt even receive enough for 6 month. Stay away from this product.
Response from Tougher Than TomJul 7, 2026
Hi Jason,
We’re sorry to hear this has been your experience. We understand how frustrating it is to give the product time and feel like it is not working as expected.
We also want to review your concern about the 6-month supply. We’ve requested more information through Trustpilot so we can locate your order and look into this properly. As soon as you reply to that request, our team will reach out directly to help.
Best regards,
Tougher Than Tom Customer Care Team
LC
lester C.
Catches Mainly Flies
I wanted this to catch mosquitos and decrease the mosquito population. Instead the container is filling up with flies. I have tried it for 2 months amd even bought replenishment thinking I did not have enough. But it keeps attacking flies and overfilling the containers. I would like a refund. Do not buy this product
Response from Tougher Than TomJul 6, 2026
Hi Lester,
We’re sorry to hear this was such a disappointing experience. We understand how frustrating it is when a product does not give the results you were hoping for.
Our team will reach out to you directly to review your order and see what options may be available.
Best regards,
Tougher Than Tom Customer Care Team
JE
Jen
Does not work
Does not work. I have been using for 60 days with zero reduction in mosquitoes. The only thing these have managed to do is ruin the finish on my patio table when the wind blew & spilled some of it, attract squirrels who have painted my deck with it, and catch bees and other bycatch insects. I wasn't even going to review, but being as I got 4 mosquito bites in under a minute yesterday sitting less than 6 feet away from the thing, I'm fed up & disappointed and decided to leave my thoughts. I bought enough for a whole summer. :( Don't waste your money.
Response from Tougher Than TomJul 6, 2026
Hi Jen,
We’re truly sorry this was your experience. We can understand how discouraging it is to invest in a product, give it a fair chance, and still feel like it didn’t help.
This is not the experience we want any customer to have, and we’d really like the opportunity to look into this for you. Our team will reach out directly to review your order and see what options may be available.
Best regards,
Tougher Than Tom Customer Care Team
MW
Melissa W.
We were hopeful that setting up the…
We were hopeful that setting up the four little jars of Tougher Than Tom's bait juice was going to make our yard mosquito free! Unfortunately, they didn't work at all. The proof is in the jars. We just took them down and each one of them is filled with flies, mostly, along with probably a few other gnats and other bugs. But no mosquitoes. What's worse is that with all the dead, decaying fly carcasses collected, it attracted live flights to come in and feed on the others. And then, to top it all off, I saw white larvae in the mix, which means these little jars attracted flies to come and lay their eggs in there. It's disgusting. And the fact that it's disgusting isn't why I'm rating this so low - if it were full of mosquitos, it would probably be somewhat disgusting as well and I wouldn't mind that. But, I did not expect it to be full of flies. Ugh. Their website lists hassle free refunds and 100% guaranteed. Then again, their refund policy requires you to ask for a refund within 30 days, even though in order for the full effect of the product to take place, it's supposed to last for 30 days. And they require you to ship back the product at your own cost. That doesn't sound like a 100% guarantee. Just words. I'm hoping to get a refund from the company, but from other reviews I've read, this will probably prove to be difficult. Seeing how terribly this product performed leads me to believe the company knows it does not work and continues to take people's money. That's not cool.
Response from Tougher Than TomJul 3, 2026
Hi Melissa,
We’re really sorry to hear this was your experience. We understand how frustrating it is when a product doesn’t work the way you expected.
Our Money Back Guarantee is available within the 30-day return window outlined in the policy on our website. That said, our team will reach out to you directly to review your case and see what options may be available.
Best regards,
Tougher Than Tom Customer Care Team
DC
Disturbed C.
I placed 4 of the traps out
I placed 4 of the traps out. Over a 2 week time span only 1 had 1 single mosquito. Mostly flies and bees. Then when I asked for a refund and send back my unused product they expect me to pay the shipping cost. Thats not 100% money back guarantee in my opinion. Don't waste you money folks.
Response from Tougher Than TomJul 2, 2026
Hi Josh,
We’re sorry the product didn’t deliver the results you expected. We understand how frustrating it is when a product doesn’t deliver the results you were expecting.
Our Money Back Guarantee covers the eligible product cost, while return shipping is the customer’s responsibility under our return policy. Our team will reach out to you directly to review your case and see how we can help.
Best regards,
Tougher Than Tom Customer Care Team
JE
Jeremy
Did not work!
Did not work. Bought enough mosquito traps for two houses and put them up. Didn't have any mosquitos in them. Tried twice to contact the company and never got a response. Waste of money.
Update: Company said they would reach out and never did. Very disappointed. Definitely don’t trust them. If I could file something for a scam, I would.
Update 2.0- Checked spam folder and I have nothing except advertisements from the company. Used your contact us on your website again today 7-26-26 including my phone number. We shall see if anyone reaches out.
Response from Tougher Than TomJul 2, 2026
Hi Jeremy,
We’re sorry to hear this was your experience, especially after buying enough traps for two homes.
A few setup and environmental factors can affect how well the traps perform, and we would have liked the chance to go over those with you sooner. Our team will reach out directly to review your previous messages and help with the best next step.
**UPDATE:** Dear Jeremy, we reached out to you on June 28 and followed up again on June 30, but we have not received a response. Could you please check your spam or junk folder? You can also reach out to us directly at [email protected] so we can continue helping you.
**UPDATE** We’re very sorry for the frustration this caused and for the difficulty you experienced with your purchase. Your order has been reviewed, and a full refund has been processed. There is nothing else you need to do on your end.
We apologize again that Mosquito TNT did not work as expected for you, and we appreciate the opportunity to make this right.
Best regards,
Tougher Than Tom Customer Care Team
