Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomAug 25, 2026

Hi Mari, We’re sorry to hear about your experience, and we apologize for any frustration caused if you did not receive our replies. We did respond to both of your messages regarding the return, including your messages from August 11 and August 13. We’re not sure why those responses did not reach you, but we’re sorry for the communication issue. To make things easier, we have gone ahead and processed a full refund for your order. There is nothing else you need to do on your end. We apologize again for the inconvenience and appreciate the opportunity to make this right. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomAug 4, 2026

Hi Kevin, Thank you for your honest feedback. We’re sorry Mosquito TNT did not work as expected for you, and we understand how disappointing that is when you were really hoping for better results. We’re glad to hear our customer service team was able to help, and we truly appreciate you recognizing their support. While results can vary depending on setup, placement, weather, and mosquito activity in the area, we’re always working to improve and help customers get the best possible outcome. We appreciate you giving Tougher Than Tom a try. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 31, 2026

Hi Kaye, We’re truly sorry to hear Mosquito TNT did not work as expected for you. We understand how disappointing it is to give the traps time to work and still continue dealing with mosquitoes in your yard. While the traps are designed for mosquitoes, other insects may occasionally enter depending on placement and the surrounding environment. That said, we’d really like the opportunity to review your setup and order details so we can better understand what happened and help with the next steps. Regarding shipping, your order was placed with our standard shipping option, which has an estimated delivery timeframe of 5 to 7 business days, and your package was delivered on June 28. We also offer expedited shipping for $9.95 for future orders when a faster delivery option is needed. We’ll reach out directly so our team can look into this further and assist you. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 24, 2026

Hi Shea, We’re very sorry to hear Mosquito TNT did not work as expected for you. We tried locating your previous outreach, but we were not able to find any messages from you on our end. Our support team is always available at [email protected], and we’d be happy to review your case and help with the next steps. Please reply to the Trustpilot information request with your order details so we can look into this for you. **UPDATE** Your order has now been fully refunded. For the fastest assistance in the future, we recommend contacting our support team using the same email address associated with your order so we can quickly locate your purchase and communication history. We appreciate the opportunity to clarify what happened and make this right. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 22, 2026

Hi Benjamin, we’re sorry to hear Mosquito TNT didn’t give you the results you were expecting. While the traps are designed for mosquitoes, other insects may occasionally enter depending on placement, nearby activity, and the surrounding environment. That said, we understand how frustrating it is to see that without noticing an improvement in mosquito activity. Please reply to the Trustpilot information request so we can locate your order, review your case, and help with the next steps. **UPDATE** We were able to locate your order, and your refund has been processed. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. We appreciate you giving the product a try, and we’re sorry it was not the right fit for your yard. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 21, 2026

Hi Tim, We’re very sorry to hear about your experience and for any frustration this has caused. We have replied to each message we received from you since July 14 and have been trying to troubleshoot your case, but it looks like we have not received a response back on your end. It is possible our emails are not reaching your inbox properly. Could you please confirm if you received the email we sent today? You may also want to check your spam or junk folder, just in case our replies were filtered there. We want to make sure we can continue helping you and get this resolved. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 20, 2026

Hi Elly, We’re really sorry to hear Mosquito TNT didn’t work out for your yard. We understand how disappointing that is, especially when you followed the setup carefully and were hoping for relief for your family. We also understand your concern about the timing. We’ll reach out to you directly so our team can review your order details and see how we can best assist from here. Best regards, Tougher Than Tom Customer Care Team

Response from Tougher Than TomJul 17, 2026

Hi Amber, We’re very sorry to hear Mosquito TNT did not work as expected for you. Your order is still within our 30-day money-back guarantee window, so we have gone ahead and issued your refund. You should receive a refund confirmation by email, and the funds should appear back on your original payment method within the usual processing timeframe, depending on your bank or card issuer. Regarding the 30-day window, Mosquito TNT is designed to be set up as soon as the order is received. Once placed correctly, the traps can take up to 14 days to start showing noticeable results, which is why our money-back guarantee is based on 30 days from delivery. This gives time for setup, activation, and results while still allowing customers to reach out if it does not work for their yard. Several factors can affect performance, including placement, shade, water level, heat, evaporation, and whether the bait has been active for too long. Mold, film, or strong odor can also develop as part of the fermentation process, especially in warm weather or after the bait has been sitting for several weeks. We understand this was not the experience you expected, and we’re sorry for the inconvenience. Thank you for giving Mosquito TNT a try. Best regards, Tougher Than Tom Customer Care Team