Mary Beth S.
Order Not Received/Company Not Responding
I placed an order on November 26, 2022, and received an email confirmation of that order. I then received tracking information on November 30, 2022. I checked the tracking for over a week noting that the package was never received by the USPS. I then contacted Tougher Than Tom via email (3 times), through the contact portal on their website (once), phone call, and Facebook messenger without any response over the course of the next 2 weeks. I then commented on a Facebook thread asking for someone to please contact me regarding my order and was then blocked from commenting on their posts. I have not received any updates and am seeking a refund for items I never received but as of today, 12/16/2022, I have yet to receive any follow up from the company. *update: As of 12/17/2022 my order was received.