Tougher Than TomAll natural family owned pest repellent company providing safe and effective products to keep families safe
Tougher Than Tom (tougherthantom.com) has 420 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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Claim this listingPlumbing & Sanitation · Jacksonville, Texas
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Showing 137 reviews with 1 star · Clear filters
Curt H.
the water evaporates in 3 days , it would take so much time and money to refill doesnt work
Response from Tougher Than TomJun 20, 2025
Thank you for sharing your feedback. Evaporation rates can vary based on climate and placement, and we understand it may require more frequent refills in some conditions. If you'd like help optimizing your setup, please don't hesitate to reach out to our team at [email protected]. We're happy to assist.
Consumer
Doesn’t work at all. We have a lot of mosquitoes but not in the trap. We have two up for about four days and so far hasn’t worked.
Response from Tougher Than TomJun 20, 2025
Thank you for your feedback. We're sorry to hear you're not seeing results yet. In some environments, it may take more time for the traps to begin showing a noticeable effect. If you'd like personalized setup tips or placement suggestions, our team is here to help. Feel free to reach out at [email protected].
Daniel K.
Does not work, we gave it a month to do its thing but didn’t work at all, very few were attracted to the traps, and still can’t enjoy our patio. Best thing so far we’ve noticed that worked are fans. I reached out to them directly as they always advertise a hassle free moneyback guarantee. But they don’t tell you that there’s a 30 day window. You would think that you should test out the product first, and if it doesn’t work then get the refund, but it seems they want everything unused, so you’re not even able to see if the product actually works in order to return it. Definitely false advertising and very disappointed with the product. I would definitely recommend you do not purchase this product.
Response from Tougher Than TomJun 20, 2025
Thank you for sharing your experience. We're sorry to hear the product didn’t meet your expectations. While many customers do see positive results, we understand that effectiveness can vary by environment. Our 30-day satisfaction guarantee is clearly noted at checkout. The return conditions help us maintain product quality and safety for all customers. If there's anything still open on your case, please reach out at [email protected]. Our team is here to help.
Lindia B.
It does not work. Do not waste your money. If there was a zero, I would it at that.
Response from Tougher Than TomJun 20, 2025
We’re sorry to hear the product didn’t meet your expectations. While many customers do see positive results, we understand experiences can vary. If you're open to it, our team would be glad to review your setup and offer guidance. You can reach us anytime at [email protected].
Tri T.
of the 8 containers I received, 6 leaked after less than 2 months. Poorly designed do not bother buying. I reached out to customer service and they said passed warranty period and gave me a code for 25% off next purchase, lol. Can't comment on how effective the mosquito control since all the content leaked.
Response from Tougher Than TomJun 20, 2025
Thank you for your review. We're sorry to hear about your experience. What you described is not typical, and our team always aims to offer fair solutions when issues are reported. Our warranty policy is based on a specific timeframe, which is why a discount was offered in this case. That said, we appreciate your feedback and will be sure to pass it along to our product team. If you need any further assistance, feel free to reach out. We're always here to help.
Angela
Order not received. They blamed USPS. USPS says order was never received.
Response from Tougher Than TomMay 20, 2025
Hi Angela, we're truly sorry to hear you haven’t received your order. We understand how frustrating and disappointing this must be, and it's not the experience we want for you. There seems to be conflicting information between our system and USPS. We'd really appreciate it if you could reach out to us at [email protected] with your order number or the email used at checkout. Once we have those details, we’ll investigate right away and work to make things right, whether that means reshipping or refunding your order. Thank you for your patience. We're here to help.
Ross F.
Let's be clear about this, absent any valid/honest communication from TTT: the TNT Mosquito refills are not on back order (for a year? Give me a break...). A competitor of TTT's has a class action suit filed against them for a similar product with a similar ingredient list for false advertising and misleading claims (Mosquito Spartan). TTT has pulled the TNT system and refills from the market out of an abundance of caution, waiting on the fall-out of the class action suit. Tougher Than Tom: prove me wrong.
Response from Tougher Than TomMar 5, 2025
We hear you, and we’re really sorry for the out-of-stock frustration! That was never our intention. The great news? Mosquito TNT is officially back! 🎉 We’ve been working to restock them, and we appreciate your patience. If you need any help placing an order, just let us know! Best,
Paul C.
Mice don’t seem to care. Sprayed daily and the mice went away, the next day ( even though the area had just been sprayed) the 4 legged creatures went thru
Response from Tougher Than TomOct 18, 2025
Hi Paul, thank you for taking the time to share your experience. We are sorry to hear that the spray did not keep the mice away as expected. In some cases, stronger scent coverage or placement adjustments can make a big difference. We would be glad to review your setup and share a few tips to help you get better results. Please reach out to us at [email protected] so our team can assist you directly. Warm regards, Tougher Than Tom Customer Service