Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomSep 1, 2025

We’re sorry to hear about your experience and appreciate you bringing this to our attention. Our product is designed to target mosquitoes, not pollinators, so it’s unusual to hear that bees were affected. We’ll be sharing your feedback with our product team so they can review and run further tests to understand better what may have happened. Thank you for letting us know. Input like this helps us continue improving. If you’d like to share more details, please reach out to us at [email protected] Best Customer Support Team

Response from Tougher Than TomAug 20, 2025

Hi Jenn, we’re very sorry to hear about your experience and how our return process felt for you. It’s never our intention for customers to feel misled or frustrated, and we understand your disappointment. We do stand by our guarantee and want to ensure every return is handled properly. Please contact us at [email protected] with your order details so we can review this directly and work toward a resolution. Your feedback is important to us, and we’d like the chance to make things right. Best Customer Support Team

Response from Tougher Than TomJul 30, 2025

Thank you for your honest review. We’re truly sorry to hear that your experience with our product and support didn’t meet your expectations. We understand how frustrating it is to try something with hope and patience and feel let down. That’s never the experience we want for our customers, and we appreciate you giving it a fair shot. While results can vary based on environmental conditions, we still believe in the potential of the product and would love to help troubleshoot or offer guidance if you’re open to trying again. Your feedback is important to us and helps us improve. Please reach out if you’d be open to continuing the conversation. Best Customer Support Team

Response from Tougher Than TomJul 23, 2025

Hi there, we're sorry to hear the product didn't work as expected. Results can vary based on placement and environment, and we'd be happy to help troubleshoot or find a solution for you. Please reach out to us directly so we can make this right. Best Customer Support Team

Response from Tougher Than TomJul 14, 2025

Hi Debbie, we are very sorry for the confusion and the inconvenience you have experienced. Unfortunately, we are unable to ship to New Mexico due to state restrictions, and we regret that this was not clearly communicated. We also apologize if our support responses did not properly address your questions. Thank you for your feedback. It helps us do better. Best Customer Support Team

Response from Tougher Than TomJul 14, 2025

Hi Miranda, we are very sorry to hear that the product did not meet your expectations and that your experience with our refund process was frustrating. We do stand by our 30 day guarantee and aim to make the process as smooth as possible. If something went wrong, we would really like the chance to make it right. Please reach out to us again at [email protected] so we can take another look at your case. Best regards Customer Support Team

Response from Tougher Than TomJul 1, 2025

Hi Colin, Thanks for taking the time to leave a review. We always welcome feedback, but we do want to clarify that the claims in your comment are not accurate. Tougher Than Tom is fully compliant with all applicable regulations, and we stand behind the safety and effectiveness of Mosquito TNT when used as directed. If you have concerns or questions about how the product works, we're more than happy to help. Our team is here to support you and provide any info you might need. All the best, Tougher Than Tom

Response from Tougher Than TomJun 24, 2025

Hi Scott, thank you for taking the time to share your experience. I'm sorry to hear the TNT didn't deliver the results you were hoping for. It’s clear you gave it a fair try, and we appreciate your honest feedback. We’ve seen strong results in many settings, but we also know performance can vary depending on things like placement and environmental conditions. Your input helps us continue improving. If you ever have questions or want to troubleshoot further, we’re here to help. Best, Tougher Than Tom Support Team