Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomOct 13, 2025

Hi Kevin, thank you for sharing your feedback. We are sorry to hear that you are still seeing activity after placing the pouch. Results can vary depending on placement, air circulation, and how severe the issue is. We would love to help you get the best results possible. If you can share a bit more about where the activity is happening, our team can guide you on the most effective placement and send you a few extra tips. Please reach out to us at [email protected] so we can help you directly. Warm regards, Customer Service | Tougher Than Tom

Response from Tougher Than TomOct 9, 2025

We’re so sorry your order didn’t arrive. That’s not the experience we want for you. Please reach out to us at [email protected] with your order number so we can help track it down or send a replacement right away. We truly want to make this right for you. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 8, 2025

Hi Diego, we are sorry to hear that the product did not meet your expectations. Please contact us at [email protected] with your order number so our team can assist you directly. Kind regards, Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 7, 2025

Hi Maritza, we are sorry to hear that the product did not meet your expectations. Many times, small details like placement, sunlight, or water level can affect how well the traps work. We would be happy to review your setup and help you get the best results or find another solution for you. Please contact us at [email protected] with your order number so our team can assist you directly. Kind regards, Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 7, 2025

Hi Jared, we are truly sorry to hear you feel this way. We can assure you that our products and our guarantee are completely legitimate, and we stand behind both. It sounds like there may have been some confusion during the refund process, and we would really like the chance to make this right. Please reach out to us directly at [email protected] with your order number so our team can review your case in detail and ensure you receive the proper assistance. We value your feedback and appreciate you giving us the opportunity to clarify and help. Kind regards, Customer Service Team Tougher Than Tom

Response from Tougher Than TomSep 24, 2025

Hi there, we’re really sorry to hear the traps didn’t work the way you hoped. Sometimes results can vary depending on setup and local conditions, but we’d love the chance to review your order and see how we can make this right. Please send us your order number at [email protected] so our team can take a closer look and help you out. —Tougher Than Tom Customer Care

Response from Tougher Than TomSep 17, 2025

Hey Erin, thank you for sharing your experience with us. We are genuinely sorry to hear that the traps did not work as you had hoped. We understand how frustrating it can be to invest time and money without seeing the results you were expecting. We also completely understand your concern about pollinators. That is not the outcome anyone wants, and your feedback will be shared with our product team so they can look into it further. We would really like the chance to make this right for you. Please reach out to us at [email protected] with your order details, and our team will personally review your case and help with a solution. We truly appreciate you giving us a try and for taking the time to let us know what happened.

Response from Tougher Than TomSep 10, 2025

Hi Tara, we are truly sorry to hear about your experience. Dealing with mosquitoes through the summer is frustrating, and the last thing we want is for you to feel disappointed or unsupported by our team. Our guarantee is a 30-day satisfaction promise. If at any point in that first month you are not happy with the results, we will take the product back and issue a refund. When your request came in several months after purchase, it was already outside of that window, which is why we were not able to process a refund. Even so our team wanted to help and sent complimentary bait in June to give the product another chance. We take your concerns seriously and appreciate the effort you made in following the instructions and sharing feedback with us. Your comments help us improve and also remind us to keep making our policies as clear as possible so no one feels misled. The Tougher Than Tom Team