Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomOct 16, 2025

Hi Joe, We’re really sorry to hear that the pouches didn’t work as expected. Sometimes placement and airflow can make a big difference in how well they perform, especially in indoor spaces like kitchens. We’d love to take a look at your setup and help you get better results or find another solution that works for you. We’ll reach out to you directly to make things right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Rjc, We’re very sorry to hear about this experience. That’s not the level of service we aim to provide. We’ll review your case right away and make sure you receive the help or replacement you were promised. Thank you for bringing this to our attention and giving us the chance to make it right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Loriann, we’re really sorry to hear that the pouches didn’t work as expected. We completely understand how frustrating that must be, especially when you’re looking for a humane solution. We’d love to review your setup and help you find the best way to get results or assist you with another option. We’ll reach out to you directly to make things right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Bo, we’re really sorry to hear about your experience. That’s definitely not what we want for our customers. We’ll take a closer look at your case and reach out to you directly to make things right and help with your refund request. Thank you for bringing this to our attention. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 16, 2025

Hi Theresa, we’re really sorry to hear the product didn’t work for you. Sometimes small details like placement or airflow can make a big difference in results. We’d love to take a look at your setup and help you get the best outcome or find another solution that works for you. We’ll reach out to you directly to make things right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 13, 2025

Hi Marilynn, thank you for sharing your experience. We are sorry to hear that you are still seeing activity after using the product. We would love to help you review your setup and placement to make sure you get the best results possible. Our team will reach out to you directly to offer support and help find a solution. Warm regards, Customer Service | Tougher Than Tom

Response from Tougher Than TomOct 13, 2025

Hi Nick, thank you for reaching out and letting us know. We are sorry to hear that the product did not meet your expectations. Our team will contact you directly to assist with your refund request and make sure this is resolved for you. Warm regards, Customer Service | Tougher Than Tom

Response from Tougher Than TomOct 13, 2025

Hi John, thank you for taking the time to share your experience. We are sorry to hear that you are still seeing activity after using the pouches. Placement and airflow can make a big difference in effectiveness, and we would be happy to help you get the best results possible. Please reach out to us at [email protected] so our team can guide you with personalized placement tips and make sure you get the full benefit of the product. Warm regards, Customer Service | Tougher Than Tom