Tougher Than TomReviews of tougherthantom.com

Response from Tougher Than TomOct 22, 2025

Hi Laura, Thank you for taking the time to share your experience. We’re sorry to hear the product didn’t meet your expectations. Our team will review your case and reach out to you directly to help and see what we can do to make things right. Customer Service Team Tougher Than Tom

Response from Tougher Than TomOct 18, 2025

Hi Kathy, thank you for sharing your experience. We are sorry to hear you are still seeing mouse activity. Traditional traps can provide immediate catches, while our pouches work best as a preventive solution once the area is cleared. We would love to review your setup and share placement tips to improve results. Please reach out to us at [email protected] so we can assist you directly. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 18, 2025

Hi Lou, thank you for sharing your detailed feedback. We are sorry to hear that the pouches did not give you the results you were hoping for, especially after giving them a fair try. We completely understand your frustration and appreciate you taking the time to explain what worked for you. Our pouches are designed mainly as a preventive solution once the area has been cleared, so your insight is very helpful for us and other customers. If you would like, please reach out to us at [email protected] and our team will be happy to offer some personalized guidance. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 18, 2025

Hi Shawn, thank you for sharing your feedback. We are sorry to hear that the product did not work as expected. Results can vary depending on placement and the level of activity, and we would like to help you get better results. Please reach out to us at [email protected] so our team can review your setup and assist you directly. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 18, 2025

Hi Lina, thank you for sharing your feedback. We are sorry to hear that your experience was not what you expected. We completely understand your frustration and want to make things right. Our team will reach out to you directly to look into your case and offer some help. We truly appreciate you giving our small, family-inspired brand a try. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 18, 2025

Hi Tony, thank you for bringing this to our attention. We are very sorry that you did not receive a reply to your previous messages. That is not the experience we want for our customers. Our team will be reaching out to you directly to answer your questions and make sure you get the support you need. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 18, 2025

Hi Jamie, thank you for sharing your experience. We are sorry to hear that the product did not work as expected. Results can vary depending on placement, air circulation, and how severe the issue is. Our team will reach out to you directly to review your setup and offer personalized guidance to help you get better results. Warm regards, Tougher Than Tom Customer Service

Response from Tougher Than TomOct 16, 2025

Hi Betty, We’re sorry to hear the product didn’t work for you. We’d love to take a look at your setup and help you get better results or find another solution that fits your needs. Our team will reach out to you directly to make things right. Customer Service Team Tougher Than Tom