Susan S.
Bad experience
My low score is because i ordered items and tougher than tom is not contacting me verbally to resolve the shorted products. The emails i received from a representative did not resolve my issue. The Bot did better than live person. I need to speak with someone not chat or email.
Response from Tougher Than TomOct 23, 2025
Hi Susan, Thank you for sharing your feedback. We’re sorry to hear about your experience and we understand how important it is to have your issue resolved. Our official channel of communication is email, and our team will be reaching out to you directly to make sure everything gets taken care of. Customer Service Team Tougher Than Tom


