touchupdirect.comReviews of touchupdirect.com

Followed directions exactly, even let paint dry longer then stated. Tried to apply clear coat and all 3 coats of paint came off! I do not recommend this product. Made a mess!

No customer service. Very slow on fulfilling orders. Paint never dries after weeks of allowing it too dry. I will give them one more try but my hopes are slipping towards zero or below. To be absolutely honest here, don't use this company. Take your problem to a professional painter and let them do it or buy you a touchup gun and some paint from English Color or other reputable company. Spraying is not hard. Spraying from cans is next to impossible. They all spit and leave blobs of paint on your part.

Do not recommend for novices to car touch ups. I followed every instruction given and the paint looks darker than my car and is extremely noticeable. I gave them my car's paint code and they still messed it up. It looked fine on the test card, I have no idea why it's drying so much darker on my car. Now I have to go pay to get this fixed. Even better, I waited a month from ordering to apply it, and now I can't do any of their guarantees. Do not recommend it, it's a total waste of money.

If you need touch up paint for a small or large area of your auto or motorcycle, there is only one place to go. That is www.touchupdirect-dot-com . First of all, I had a difficult color on my Goldwing but they matched it PERFECTLY! I was amazed. As part of the process, they made a mistake in my reorder. At 8:39 a.m. I sent them a note about the error. They are not even open yet in California, but I received a call from them at 10:12 a.m. They were so apologetic saying they were immediately shipping the correct product, an $80.00 value, at no cost to me. Customer service just does not get any better than this. I wish I could give them 10 stars.

To get just a little help to place an order, I waited, and waited, and waited on phone lines, on chat lines, and even eMails we’re not answered properly…. Even though I was within service hours - per TUD website directions - and on-line indications that ‘agents were standing by’ and ‘you are #2 in the queue”. Just a bunch of computer generated garbage sent to me to try to make me think a knowledgeable human was actually going to talk to me. After hours and hours waiting, no customer service contact was ever made. And then DAYS later, I get a cryptic eMail that says, ‘ Upon checking our system, We do not carry the formula of the color you’re looking for”. What? What? That’s it? That’s the end of the effort by TUD to make hundreds of it’s customers happy by suppling paint for this common code? TUD prides itself on being one of the biggest touch up paint providers in the world, and when they get an accurate paint code and paint name from one of the largest vehicle makers in world (GM) they make NO attempt to even call the auto company and get the formula for this very popular code - that is totally unacceptable. Not only terrible customer service, but terrible internal operations. I doubt ‘Carina’ is even a live person, probably just part of another computer generated message. And if it is a person, I doubt she made even 1 second of effort to get the formula for this standard GM/Chevrolet paint code. Shame on TouchUpDirect. . - Gary S.

i Got some bad paint, but they actually try to alter the declaration and resend, anyone Can make a mistake, i Update when i get the new hopefully better paint.