touchupdirect.comReviews of touchupdirect.com

Paid extra for fast shipping. Tud, 4 days later sent me an email stating that shipping has an exception and that I needed to contact usps. USPS informed me that tud cancelled the label and that the package had not been picked up for shipping. I bought elsewhere, era paints. Requested a cancellation and refund. Several hours later I was told that the order shipped and couldn’t cancel. Totally unprofessional. Now I request a free label for returns but I will need to pay a restocking fee.

I ordered touch-up spray paint from this company last week because I couldn't find a nearly full can that I purchased from them last year and misplaced during a recent move to a new apartment, but then, after this recent order, I found my missing original paint. I contacted the company, explained my situation, and requested a return for a refund. This company refused to let me return an "unopened" order for a refund, even after I let them know I am a low-income senior. I wasted $69.

1. The product came on time. That was the only good thing I can say. 2. We followed the instructions w/the kit AND online videos precisely! 3. Waited a week to do the buffing..hoping the repaired area would look good (that is NOT noticeable). 4. Sadly, it looks worse than before!!!! 5. Product left a noticeably "repaired area"....you can feel the 'raised' area created by the application of the product, as well as easily see it. Disappointed! Wish I'd have gone with my gut and just lived with the teeny scratches!

Took them forever to even ship the order. The Paint Pen is absolute garbage. After shaking for over 5 minutes and pressing down it finally dispensed paint. Trying to apply more than one coat removes original paint due to poor surface of pen. I will order the OEM from paint shop and use a brush. I will not use this company again. I Do Not Recommend!

Followed directions exactly, even let paint dry longer then stated. Tried to apply clear coat and all 3 coats of paint came off! I do not recommend this product. Made a mess!

No customer service. Very slow on fulfilling orders. Paint never dries after weeks of allowing it too dry. I will give them one more try but my hopes are slipping towards zero or below. To be absolutely honest here, don't use this company. Take your problem to a professional painter and let them do it or buy you a touchup gun and some paint from English Color or other reputable company. Spraying is not hard. Spraying from cans is next to impossible. They all spit and leave blobs of paint on your part.

Do not recommend for novices to car touch ups. I followed every instruction given and the paint looks darker than my car and is extremely noticeable. I gave them my car's paint code and they still messed it up. It looked fine on the test card, I have no idea why it's drying so much darker on my car. Now I have to go pay to get this fixed. Even better, I waited a month from ordering to apply it, and now I can't do any of their guarantees. Do not recommend it, it's a total waste of money.

To get just a little help to place an order, I waited, and waited, and waited on phone lines, on chat lines, and even eMails we’re not answered properly…. Even though I was within service hours - per TUD website directions - and on-line indications that ‘agents were standing by’ and ‘you are #2 in the queue”. Just a bunch of computer generated garbage sent to me to try to make me think a knowledgeable human was actually going to talk to me. After hours and hours waiting, no customer service contact was ever made. And then DAYS later, I get a cryptic eMail that says, ‘ Upon checking our system, We do not carry the formula of the color you’re looking for”. What? What? That’s it? That’s the end of the effort by TUD to make hundreds of it’s customers happy by suppling paint for this common code? TUD prides itself on being one of the biggest touch up paint providers in the world, and when they get an accurate paint code and paint name from one of the largest vehicle makers in world (GM) they make NO attempt to even call the auto company and get the formula for this very popular code - that is totally unacceptable. Not only terrible customer service, but terrible internal operations. I doubt ‘Carina’ is even a live person, probably just part of another computer generated message. And if it is a person, I doubt she made even 1 second of effort to get the formula for this standard GM/Chevrolet paint code. Shame on TouchUpDirect. . - Gary S.