Touch of ClassReviews of touchofclass.com

Slow customer service. The table had damage to it when it arrived. I sent pictures, but with no response from the company. The name should be changed to 'No Class'.

I ordered seven items for my new home with an order total over $1,000 before a discount. The product quality varied but generally the prices were high for the value received. Shipping isn't a deal of course and you're on your own returning anything that doesn't fit your space or decor. While the customer service staff were always nice it was absolutely clear their technology is way behind most vendors. They cancelled my order because their payment software wouldn't accept my credit card without associating it with a zip code I never used for the card. I couldn't figure out why that was but the fact that they decided to cancel then re-entered my order meant I couldn't see my order on line. Then Fedex got creative and took some of the items from the city in which I live and literally shipped them across country and gave them to someone in the zip code Touch of Class assigned to my credit card. One item was coming weeks late so it apparently wasn't in the initial charge I saw on my credit card statement. That makes sense but I couldn't reconcile the amount on my credit card statement without the re-created order (which never matched the original). The new order had higher shipping and it took four requests over a week and a half period to get a document they claimed was the final order. For the items I returned (via Fedex w/tracking per their requirement) they never acknowledged receipt. During one of my many calls to resolve the billing questions, I confirmed it is not their practice to let customers know they received your item in acceptable condition (original packaging, new condition, etc.). You must wait for your credit card statement. This company is simply too much work for the quality and outcome.

Ordered a bathroom mirror-medicine cabinet from them, arrived broken and shoddy, real junk, i called customer service , since i needed this project finished quickly I thought w a discount I could make the repairs, no go on the discount, the would rather ship it back and make me scramble for a replacement, never again . Im actually glad they said no, as this item is such a cheap piece of crap.

Everything in their catalog says In Stock and Ready To Ship which in their minds means in 5-10 days when we are good and ready after we take your money we may get around to shipping your product and then the exhorbinant fee that we charged you for shipping well that means it may get to you in 12-14 days after we get around to shipping depending on the speed of the horse they send it on. To say this companies shipping practices are a joke would be a compliment.

I purchased an oversized cover for my recliner. We bought one years ago from bed Bath and beyond and it’s held up very well but it’s just time to replace it. What I received was four or five rags sewn together to slide over parts of the chair, with the warning that, if your recliner is leather, you’ll have to slip rubberized pieces, I’m thinking they mean those thin round rubber things we have in our kitchen to help open jar lids. Just trash. And the return policy requires it be returned in the new condition and original packaging. Like anybody saves that wrapping. And after I pay for return costs and Drive to UPS, it’s just not worth it. My advice, stay away from these people.

I will NEVER order from this company again! Placed an order in November and checked out using PayPal. Received email confirmation but never a notification of shipping. PayPal showed pending, no problem. After 2 weeks and several emails, finally received a response that "your form of payment was declined". BS! They never sent an email informing me of this! By this time, several items I'd ordered were out of stock, so I told them to cancel that one and I placed a revised order. Same thing, confirmation of order but not of shipping. Another 2 weeks and several emails later, a response was sent saying they thought I wanted the order canceled. What?! I had clearly communicated that this was a second order to replace the one they messed up. I'm so over this shady company! Never again!!

Absolutely, hands-down the worst customer service possible! Left 4 messages for the manager. NONE were returned. Other associates were just plain rude!

I ordered an “In Stock Ready To Ship” item a week ago and they still haven’t shipped my item and when they do get around to ship it, it will take another “5 to 10 business days” to get it! Not happy with this company!