Touch of ClassReviews of touchofclass.com

Customer service at this company is not at all helpful and they clearly don't care about repeat business!! I ordered a set of curtains and 4 valances. I received 2 left curtain panels due to a "manufacturer error" and since there is a printed border along each side, it would have looked silly to hang 2 left sides. I contacted the company and initiated the return. I then reordered the set of curtains and again paid for shipping. To get the order I was hoping for, it cost me an additional $11.15 and the company refused to provide a refund. They would only refund the cost of the returned curtains with "prorated" shipping. Why should their mistake cost me more money?? Very frustrating!

Great products if you don't mind that they don't ship on time. Placed an order, allowing ample time for shipping, and the order did not leave the warehouse a week later. 17 minutes on hold to be told "we will write up a ticket" with no hope as to when or if the order will ship. It is no fault of Fedex if your warehouse doesn't create a label and pull the order. Beyond dissapointing.

CAUTION No support or response from anyone after two emails to customer service. Appears they have no need to respond after their 45day (everything) return period. Beautiful and unusual products but you pay a premium for them. All I wanted to know is if there was a manufacture warranty that goes beyond their 45 days. Anyone want to buy a beautiful clock for $69.00, doesn’t work anymore but its only 6 months old!

This is Part 2 of 2 related to my HORRIBLE experience with Touch of Class (TOC). I recently built my new home (2-Story), moved-in, and decided to personally design my window treatments and started ordering through Touch of Class. This was my second order placed at TOC, as my first order went so smooth. On April 18, 2023, I quickly placed my second order and waited for my 2-Panel Corwin Gray Semi-Sheer curtains to arrive. Unlike the first order which arrived within a few days, the curtains NEVER ARRIVED at my current address. When I tracked FEDEX, the picture reflected the package sitting at my old address (I no longer have access to property). TOC on-line automatically filtered an old address based on the receipt sent to my email. Both the SHIPPING and BILLING address was auto-filtered with the old address. The PROBLEM is TOC should not have been successful at Billing my Credit Card if the address was incorrect. Someone at TOC must have taken the time to research and changed my Billing address (from a previous order) and charged me for the product and just mailed the product from their warehouse to an old address. SOMEONE (FROM TOC) SHOULD HAVE CONTACTED ME TO VERIFY BOTH ADDRESSES WERE CORRECT BEFORE SENDING OUT and TAKING MY MONEY! This is a QUALITY ASSURANCE problem and for me an INTEGRITY problem! Although the purchase total was $63.06, it is not about money; but, PRINCIPLE and INTEGRITY! BLUF: Merchandise or Money Back!

OH MY GOSH!! Looks like I am just one of the many people who were taken for a ride by Touch of Class. I ordered six large patio panel drapes that turned out not to be as described or shown on their website. Poor quality fabric and craftsmanship. Wrong color. They charged me $60 shipping to send them to me and $35 (pre-paid by me!) shipping to send them back, and then deducted those amounts from the refund. It cost me just about $100 to find out what I should have determined before doing business with this outfit. DON'T! Looks like the BBB is shaking their tree. We should all go there next.

Nothing can help them. They are a sham and that is why there are hundreds of reviews if terrible quality of items as well as awful customer service. BBB needs to get on this.

If I could give Touch of Class zero stars, I most certainly would. First, I received my curtains in a destroyed package and the plastic packaging was even ripped. Therefore, I threw it away. After this, I attempted to live with the curtains but they're just so cheap. They don't hang flat and stick out in my walkway. The wrinkles don't come out with ironing or steaming. The fabric is cheap and rough. Definently paid $200 for junk I could have purchased at Big Lots. On top of that, I couldn't return it for anything but a credit because I didn't have the destroyed packaging it was delivered in (were they going to tape it up and resell it???). Why would I want a credit for a company that sells inferior products and doesn't stand by a return when they sent what was already somebody's returned package to me in the first place?? Please save your money and time and don't shop with these crooks!!

I am very disappointed with quality and service. I ordered the Elegante Comforter set, plus matching Curtains and Swags. Cost was nearly $900. That was a lot to me. The curtains and swags are basically, cotton sheets. Just the curtains & swags were over $500.00 and Not at all what was pictured online. The shipping costs for all this was $100.00 and is not refundable, plus I have to pay shipping to return these VERY poor-quality curtains (sheets actually)!! The comforter set they will not refund at all, they said, because I had the Shams monogramed. They could still refund the Comforter and Bed skirt, even if I had to absorb the cost of shams, but have told me said "No." The experience has been unreal and a hard, expensive lesson. The comforter is supposed to have tufts on the top but within 1 day the stitching is so cheap the tufts are gone and its flat. And without the matching curtains the Comforter Set is a total waste or loss -- since they refuse to refund it. I wish I would have read the reviews before I ordered from Touch of Class. A hard and very expensive experience. I am not exaggerating when I describe the curtains as the equivalent of a bedsheet. It is definitely FALSE advertising, and they won't do anything to help rectify the situation. Very sad.