Touch of ClassReviews of touchofclass.com

The rugs i received are very cheaply made. They are rectangle in shape and are uneven on several sides. They were supposed to be non slide backing but slide all over the place. Do not recommend this company!

DO Not risk your money with this company. They do not know the meaning of customer service - rude and nasty. Please take your money elsewhere - lost $230 with this company - please don't take a chance on them!!

If you have an issue with the quality, you will never get the full amount returned. When I questioned why I was not getting the tax back, customer service recalculated my return amount to include that tax. That was pretty underhanded, in my estimation. They also charged me more to ship the item to me than they charged me to FedEx for the return. Also, If they correspond with you once, do not Trust That your email will be read if you reply. They denied getting it even though I had the exact date and times they were sent.

Horrible customer service. very rude people and they charged me $55 for shipping (even though free shipping is advertised on their web site) and an additional $39 when I refused to accept delivery from. fed ex (I needed a return label and they would not provide it I I did not pay the additional $39 I will never do business with them again

Horrible experience…pretty much a scam of a company. I placed an order, weeks later I had not received any updates so I emailed customer service. The response was that my item was no longer available and I wouldn’t be charged. Fortunately I wasn’t charged but I will never do business with this company again. Highly disappointed. The item I wanted was a high demand item that is coincidentally sold out everywhere else too. Would have been nice if the company would have had the courtesy to tell me my order was cancelled without me having to reach out. Now I can’t even find a replacement in stock elsewhere.

I would recommend buying from a local company or Amazon so when they do not send what you ordered, then you’re not responsible for paying a crazy amount for shipping to return the item, when you already paid to have the item shipped to you! I’ve had a business before where I sold furniture and bedding and would try and satisfy my customer’s needs. Not true with this company. Terrible service! Do not buy from this company, I had a terrible experience with them and so did others as you can see with their terrible rating.

Orders cancelled, account cancelled - without notifying me! Error made in shipping address of order, due to auto-fill by Order processing. Order sent to wrong city - Person receiving said he would send it back (he did not - unknown by me). I proceeded on another order, but after days waiting (found out by calling-my account was closed). Great! Said I would pay or misplaced order to get reinstated. Touch of Class has NO CLASS, and was not interested. Do business with this company at your own risk.

I signed up for email notifications to get 20% off an order for $500 worth of curtains. The curtains were shipped directly from the manufacture (who does not charge shipping for an order in this amount) Touch of Class charged me $56.44 for shipping. I called them about the charge and they said they charge for shipping. I said you did not do the shipping so why did you charge me such an exorbitant amount for shipping. Their answer was" we charge for shipping if you order through us." Apparently they charge shipping whether or not they actually do the shipping. Is this legal? I was told if I wanted free shipping I should have ordered directly from manufacturer. Vermont Country Store charges $19.99 for the same order. That would have been reasonable. But $56.44 is highway robbery! So in my opinion they got back a good portion of the 20% by charging $56.44 for shipping that they didn't ship. And, they lost a customer.