Touch of ClassReviews of touchofclass.com

Unfortunately I have had to reach out to customer service about two separate issues. One was an item delay and another was securing a replacement for a defective item. I absolutely will never do business with Touch of Class again based on these interactions. I have been lied to, treated very poorly and my emails requesting updates have been ignored by their customer service team. My experience is they provide you with half the information you are requesting, and then treat you like you are bothering them when you ask for clarification. It is too bad management allows them this behavior as I think they have nice products but the frustration isn't worth it

Unnecessarily rude customer support. I had hoped to get an estimate on delivery dates as I was worried about items be left out in the elements (had some upcoming trips). A simple "sorry, we are not able to provide delivery estimates" would have been a fine answer as opposed to belittlement and lack of manners. After the brief call I could not bring myself to give my money to this company.

I recently purchased a bed cover and, after being charged, received an email informing me that the item was not available until six months later. Despite this, the company continues to advertise the item and charged me even though they were aware of its unavailability. I sent an email to obviously cancel the order and receive a refund. No answer was provided. I had to escalate the matter with my financial institution.

I ordered two pairs of Marshfield draperies & received Ricardo grass cloth drapes in different color. Contacted customer service who could care less. Said they were same, which is not true. I have ordered 3 pairs of Marshfield in the past and these are NOT Marshfield! This was the finishing touch to a redecorating project so needless to say I’m disappointed & disgusted with their customer service. No support here! Bait and switch for sure! Not paying the heavy price to return. From the reviews, this is nothing new. Look elsewhere! Don’t trust them! PS Marshfield have a slight sheen to them making them look more attractive. Kathleen Bardnell

Terrible customer service. Called twice to check on an order, told me it was en route, only to find out later it was still backordered. Also charged my card even though it wouldn't ship until July. Outright lied, then deducted original shipping costs even though I had free shipping. Terrible business model, nearly a scam.

My product was not delivered to my home and they refuse to refund me. Beware! Do not purchase from them, they are a scam of a company.

I purchased a set of wall sconces and never received them. They were delivered to the wrong address and they would not give me a refund. Whoever the person is that received my items had a great Christmas present. I WILL NEVER ORDER FROM TOUCH OF CLASS AGAIN. PLEASE PLACE YOUR ORDERS AT OVERSTOCK.COM OR BED BATH AND BEYOND. THEY STAND BEHIND THEIR CUSTOMERS 💯%. TOUCH OF CLASS IS A COMPLETE RIP OFF. INSTEAD OF TOUCH OF CLASS IT SHOULD BE NAMED TOUCH OF GRASS BECAUSE THATS HOW CHEAPLY MADE THE ITEMS ARE FROM WHAT MY FRIENDS THAT HAS ORDERED THERE BEFORE.SO I TOOK A CHANCE ON MAKING A PURCHASE AND GOT BURNT. MAN SOMETIMES IT PAYS TO LISTEN TO FRIENDS ABOUT CERTAIN THINGS. NEVER EVER AGAIN WILL I PURCHASE ABSOLUTELY ANYTHING FROM TOUCH OF GRASS.

Purchased a comforter 6 months ago and still don’t have it. Say it’s on backorder, but they charged me in full for the item. I’ve called and emailed Touch of Class several times and no resolution. Won’t process a refund or allow me to select a different item. Do not use this company.