TouchDollsReviews of touchdolls.com

My well anticipated order came couple days ago. I dropped everything, got naked and ready to try on my goodies. Well! Imagine my shock an disappointment when i saw the qualities and designs up front. Im utterly disgusted! The red dress material is a cheap as eva. The floral dresses is not is flattering in person... not at all the black and white polka-dot skirt set was was short... the other package i didnt even open because i was down! Completely ova it... I never shop here again. Now im hold hostage because they dont do refund. They're website is very misleading. I very displeased. This company is designed to take your money without produce quality products. I HATE DISHONEST PEOPLE

Very disappointed with their “customer service” and return policy. I ordered a dress that was clearly a different color than what was promoted on their website. When I asked for a return label bc the dress was not the color I expected they asked for the invoice and a picture. No problem, I sent it. Then they asked for the sku number on the tag of the dress. Ok… fine.. then they further let me know they will not send a return label bc my order was correct. If it’s a different color then it’s not correct. They stopped responding so I’m sharing my experience. They need to add colors are different then they appear. Not to mention the pants set I ordered is for someone who is clearly 6feet bc the pants are up to my boobs and the ankle part drags on the floor for an additional 5 inches. Worst experience buying from Touchdolls.

I was shopping late one night and decided to go ahead an order from them for the first time. Most items I wanted was out of stock which is always with this vendor. However I saw they had fifty percent off and free shipping, so why not. I ordered three items and got the two promotional offers. But after I paid there was a 3.95 added to my order that was not there when you view the entire order, it did not show up until after the order was placed. So I said ok no big deal, come to find out this is a protection charge in case package is lost or damaged. Then the next morning I get up and see my order is confirmed so I browse the sight some more and come to find out they extended the promotion and one more item I wanted was back in stock. So I go to order it, regular price 69.99 with 50 percent off, it should be 34.99 plus tax! Nope, they jacked the price up to 72.99 when placed in your cart and only took off $15.00 dollars. I was like yeah this place is a rip off, they must be black owned. So I came to see if there were reviews and true enough most have come to the same conclusion as I about this establishment. I will not be ordering from them again.

I placed this order and received confirmation for 5-7 business day the item would be delivered. I always take screenshots, forward the emails etc so that I’ll always have receipts to back up what I am saying. After 9-10 business days not only did I not receive the package but it hadn’t even shipped. When I contacted the company, I simply requested that the order be canceled. It was no longer needed because the event that I purchased it for had long passed. They responded and told me that they wouldn’t cancel the order. Here’s the killer part, the SEAMSTRESS WAS STILL MAKING IT 😂. Like y’all GTFOHWTBS. STOP. And that it’ll take 11-15 to create and the 5-7 business days to ship. I immediately contacted my bank sent over the evidence and got my coins back. Because they still refused to give me my money back. These people are frauds honey don’t waste your time.

I ordered a 420 mask by mistake. I thought it was more of a glittery leafy mask like JLos dress in one of her music videos. I emailed them for my order number to return it. They never replied. This was a year ago before COVID laid out the return rules on masks. So I sent it back anyways. Then I emailed them again with a certified label I paid for. After a year of filing reports through the post office and emailing them, I got no where. They never returned my mask. And I was offered a 5$ gc with them. I was told they are overseas and not a real company in America. I guess that’s why they only hold a P.O. Box. So shady. Don’t trust.

No store credit, nobody wants to cancel my order nor can anybody give me a shipping estimate. Why offer to pay extra if the shipping is all the same ??? Don’t order from this company. I’m reporting them

I had ordered a dress from touch dolls that I had to return back in March...they only give you store credit which is fine...so I ordered something else and that didn’t fit either . So a month goes by , I’m still trying to contact them, they keep telling me they need my receipt for the return from fedex , other than that it’s noting they can do . I don’t think I’ll ever be ordering from them again . They keep saying they can’t locate my package even though I gave them the return receipt inside . They keep saying they need the tracking number ...this company is too scamming for me . #Update, I randomly found the receipt in a bag ,I finally got my store credit a week later ...In the future though , I’m going to still be iffy ordering from them ..process took wayyyy too long and they don’t pay for you to ship them the item

I have ordered from this company 3-4 times I’ve never had an issue till I returned a dress the end of February. The dress was delivered to them March 1st. They say return processing is 15-20 business which is ridiculous but hey I waited it is now April 4th, 2021. I do not have a store credit or anything. they have their item I returned and my money. THIEVES!!