TotwooReviews of totwoo.com

Response from TotwooMar 30, 2026

Hello, First and foremost, we sincerely apologize for the unexpected £59 DHL shipping fee you encountered. 🙏 We completely understand how frustrating this additional charge must be, especially after you’d already paid £27 for shipping and £124 for your bracelets. This is not the experience we want for our valued customers, and we take full responsibility for addressing this issue promptly. Typically, when we ship orders using our standard delivery service, customers do not face extra charges upon delivery. However, in your case, DHL applied an additional fee, likely due to stricter-than-usual customs inspections during transit. While this is rare, we acknowledge that it caused significant inconvenience, and we’re committed to resolving it. To our knowledge, this is the first time we’ve encountered such a situation with DHL, but we’re treating it as a priority to prevent future occurrences. Our Actions to Resolve This We’ve Contacted DHL Immediately 📞 Our team has reached out to DHL to investigate why this charge was applied and will pay this extra fee for you.. We’re pushing for a swift resolution and will keep you updated every step of the way. We truly appreciate your patience as we work to resolve this. Your trust means everything to us, and we’re determined to make this right. If you have any questions or concerns in the meantime, please don’t hesitate to reach out—we’re here to help! Once again, we’re deeply sorry for the stress this caused. Thank you for giving us the chance to improve and for your continued support. Warm regards Totwoo customer service

Response from TotwooMar 19, 2026

Hello, First and foremost, thank you so much for sharing your experience with us—and we’re truly sorry for the shock and disappointment you felt when your package arrived containing car jumpers instead of the beautiful sun and moon bracelets you were expecting! 😔💔 We completely understand how frustrating this must be, especially since these were a heartfelt birthday gift from a loved one. You deserved a seamless, joyful experience, and we’ve clearly fallen short. Please know we’re taking this very seriously and are committed to making it right. Our warehouse team did not pack or ship any car jumpers—your original order was prepared with care and sent directly to our shipping partner. The issue likely stems from a mix-up by the transportation provider during transit, where your package may have been accidentally swapped with another shipment. While this is rare, we acknowledge that the end result is unacceptable, and we’re deeply sorry for the inconvenience this has caused. Here’s How We’ll Fix This Immediate Replacement: We’ll expedite a new order of the sun and moon bracelets at no cost to you. Tracking & Updates: You’ll receive a new tracking number via email as soon as the replacement ships, along with regular updates until delivery. We’ll also follow up personally to confirm everything arrives perfectly. Next Steps No action needed from you—we’ve initiated the replacement process and will handle everything from here. Expect an email from us within 24 hours with your new tracking details. Your satisfaction is our top priority, and we’re heartbroken that we’ve let you down this time. 💔 Thank you for your patience and understanding as we work to resolve this. We’re confident that with your support, we can regain your trust and deliver the exceptional experience you deserve. If there’s anything else we can do to make this right, please don’t hesitate to let us know—we’re all ears! 😊 Warm regards, Totwoo customer service

Response from TotwooMar 16, 2026

Hello, Wow—what an absolutely amazing review! 🎉 Reading your kind words made our entire Totwo team smile from ear to ear! 😊 We’re thrilled to hear that your experience with us was nothing short of exceptional, especially during what could have been a stressful situation with your bracelet. Your appreciation means the world to us, and we’re so grateful you chose Totwo to help resolve it! When you mentioned that your bracelet got caught in an electrical outlet (😱—what a scary moment!), our goal was to turn that worry into relief as quickly as possible. Hearing that we not only met but exceeded your expectations with our generosity and service fills us with pride! 🙌 You’re right—replacing a cherished item like a bracelet isn’t just about the price tag; it’s about restoring peace of mind and trust. We’re honored you felt supported every step of the way. 🤝 At Totwo, we believe in going above and beyond because our customers deserve nothing less. Whether it’s a small gesture or a major fix, we want every interaction to feel personal, caring, and hassle-free. 💌 Your feedback confirms that our team’s dedication to empathy, efficiency, and excellence is making a real difference. 🌼 We’ll be sure to share your review with everyone who helped—they’ll be thrilled to know their hard work didn’t go unnoticed! What truly warms our hearts is hearing how pleased you are overall with Totwo. 🥰 Building lasting relationships with customers like you is why we do what we do. Your trust motivates us to keep raising the bar, and we hope to have the chance to assist you again in the future. Once again, thank you for taking the time to share your experience. 🙏 Your review isn’t just a testament to our service—it’s a reminder of why we love what we do. 🌟 If there’s ever anything else we can do to make your day brighter, please don’t hesitate to reach out. We’re always here to help! Wishing you all the best, and here’s to many more sparkling moments ahead! ✨ Warmest regards, Totwoo customer service

Response from TotwooMar 12, 2026

Hello, First and foremost, we want to sincerely apologize for the frustration and inconvenience you’ve experienced with your Totwoo bracelet return process. Your feedback is incredibly important to us, and we’re committed to making this right. 💛 We understand you encountered issues when trying to return the bracelet, and we’re disheartened to hear that despite our 30-day return policy, your request wasn’t approved. Please know this is not the experience we want for our customers, and we’re determined to investigate and resolve this promptly. Here’s the challenge we’re facing: Despite thorough checks in our system, we’re unable to locate your order using the information provided so far. This makes it difficult to verify the order details, purchase date, and eligibility for return. However, we want to assure you: if your order falls within the 30-day return window, we will absolutely honor your request and guide you through the process. 🛠️ To move forward, we kindly ask for your help: Could you please share your order number (e.g., #TT12345) or the email address/phone number used during checkout? This will allow us to locate your order instantly and take immediate action. What happens next? Once we receive your order details, our team will prioritize your case and contact you within 24 hours (often sooner!) with clear instructions. If eligible, we’ll assist with every step until your refund is processed. We’ll also review our internal processes to prevent such issues in the future—your experience will help us improve! 🌟 Our promise to you: Your satisfaction is our top priority. We’ll go above and beyond to resolve this swiftly and transparently. Thank you for your patience and for giving us the chance to make things right. We value your trust and hope to restore it with our actions. Looking forward to your reply! Warm regards, Totwoo customer service

Response from TotwooMar 12, 2026

Hello, We hope this email finds you beaming with joy, just like the way your kind words have lit up our day! 🌞 Your recent review about the exceptional customer service you received from Totwoo has truly touched our hearts, and we couldn't be more thrilled to respond to such a heartwarming message. First and foremost, we want to extend our deepest apologies for the inconvenience caused by the damage to your Totwoo bracelets during transit. 😔 We understand how special these bracelets are to you, especially as they symbolize a heartfelt gift for your long-distance boyfriend. The emotional value attached to them makes this situation even more distressing, and we sincerely regret any disappointment or frustration this may have caused. However, we are absolutely delighted to hear that our team was able to assist you promptly and effectively. 🙌🏻 From the moment we received your certificate of damage from Evri, our primary goal was to resolve the issue swiftly and ensure your satisfaction. Your feedback confirms that our efforts did not go unnoticed, and for that, we are immensely grateful. The fact that you mentioned being assisted "pretty much immediately" is a testament to our team's dedication and commitment to providing outstanding customer service. 💪🏻 We take immense pride in our ability to respond quickly and efficiently, ensuring that our customers feel valued and supported throughout their journey with Totwoo. Your positive experience is a shining example of what we strive to achieve every single day. Moreover, we are thrilled to hear that we'll be sending you a replacement for your damaged bracelets. 🎉 We hope that the new ones will arrive in perfect condition and bring even more joy and connection to your relationship with your boyfriend. After all, that's what Totwoo is all about – fostering meaningful connections and spreading love across distances. 💖 Your appreciation for our prompt assistance and kindness means the world to us. 🥰 It's customers like you who inspire us to continue improving and delivering the best possible experience. Your feedback serves as a valuable reminder that our efforts are making a positive impact, and we are truly grateful for your trust and support. Once again, thank you so much for taking the time to share your wonderful experience with us. 🙏🏻 We are honored to have you as a part of the Totwoo family and look forward to serving you with the same level of excellence in the future. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We're always here for you! 😊 Warmest regards, Totwoo customer service

Response from TotwooMar 5, 2026

Hello, First and foremost, thank you for sharing your experience with us—and please accept our heartfelt apologies for the frustration and inconvenience this situation has caused. 😞 At totwoo, we take customer satisfaction seriously, and it’s disheartening to hear that your order hasn’t been fulfilled as promised. We’re committed to resolving this swiftly and ensuring you receive the support you deserve. After reviewing our records, we’re unable to locate an order matching your details in our system. To help us investigate further, we kindly ask for your cooperation in providing the following information: 1️⃣ Order Number/Transaction ID: Could you share the unique order number or payment confirmation details from your purchase? This is the fastest way for us to trace your order. 2️⃣ Purchase Platform: Where did you place your order? Was it through our official website (www.totwoo.com) 🌐, a third-party retailer (e.g., Amazon, eBay), or another platform? 3️⃣ Contact Details: Could you confirm the name or email address you used to contact us? We’ve searched our records but haven’t found a matching inquiry yet. Here’s How We’ll Proceed: ✅ If your purchase was made on our official website: Rest assured, we’ll prioritize your case! Once we verify your order details, we’ll investigate why the tracking number isn’t working, resend your order if necessary, or issue a refund per your preference. 🚚💨 ✅ If your purchase was made elsewhere: We’ll still do everything we can to help! Please share the retailer’s name or website where you bought the item. We’ll verify whether it’s an authorized seller or flag potential fraudulent activity to protect other customers. 🛡️ Why Your Information Matters: Without your order details, we’re unable to pinpoint the issue or take action. 🔍 Your cooperation will help us: Resolve your case faster ⏱️ Prevent similar issues for future customers 🛠️ Identify potential scams if the purchase wasn’t made through us 🚨 Next Steps: Please reply to this email within the next 48 hours with the requested details. We’re here to assist you! Once again, we’re deeply sorry for the trouble this has caused. Thank you for your patience and understanding as we work to make this right. We value your trust and hope to regain it with a swift resolution. Warm regards, Totwoo customer service

Response from TotwooMar 4, 2026

Hello, Wow—what an absolute delight to read your review! 🎉 We’re thrilled to hear that your girlfriend (and you!) have been enjoying the Mountain & Sea Bracelets over the past seven months. Your detailed feedback not only warms our hearts but also helps future customers feel confident in their choice. Thank you for taking the time to share your journey with us! 😊 We’re Here for the Learning Curve (and the Small Wins!) You mentioned the bracelets can be “fiddly to connect at first”—we completely agree! 🔗 Setting up Bluetooth devices often requires a bit of patience, but we’re so glad you “got the hang of it”. 😉 Pro tip for other users: Try keeping your phone close during pairing and ensure no other devices are competing for the connection. Customer Support: Here to Swoop In Like Superheroes Hearing that your bracelet stopped vibrating after seven months was a bummer for us too—but your story about our support team’s lightning-fast response? That made us beam with pride! ⚡ Our team works tirelessly to ensure issues like these are resolved ASAP, and your kind words about their efficiency (replacement arranged in under 24 hours!) will surely boost their morale. Thank you for acknowledging their hard work—it means the world to us. 🙏 From Skepticism to Satisfaction: Your Journey Inspires Us! We completely understand initial skepticism—especially with so many reviews out there. But your openness to giving us a chance (despite doubts) and your eventual satisfaction? That’s the best kind of compliment. 💌 It’s customers like you who remind us why we do what we do: to create products that connect people, literally and emotionally. 💞 Once again, thank you for being an amazing part of our community. You’ve not only made our day but also strengthened our resolve to keep improving. Here’s to many more months of seamless connections, gentle vibrations, and shared adventures! 🥂 Warmest wishes, Totwoo customer service

Response from TotwooFeb 25, 2026

Hello, Wow—your review just made our day! 🌟 We’re absolutely thrilled to hear that our Valentine’s Day gift became such a meaningful way for you and your boyfriend to stay connected across distances. 💞 Your words about the necklaces and app working “de maravilla” (like magic!) warmed our hearts—it’s exactly what we hope to achieve with every product we create. First off, thank you for your patience and understanding when the shipping hiccup occurred. 📦 We know how frustrating delays can be, especially for a gift as special as this. Your kind feedback about our team’s “immediate and amicable response” means the world to us—it’s our mission to turn challenges into opportunities to show how much we care. 🤗 We’re proud to have earned your trust and a 10/10 for customer service! Hearing that you and your partner “love” the necklaces fills us with joy! 🥰 The idea behind our Long-Distance Connection Collection was to create more than just jewelry—we wanted to craft a tangible symbol of love that keeps hearts linked, no matter the miles. 🌍✨ Whether it’s a gentle vibration to say “I’m thinking of you” or the app’s shared moments feature, every detail is designed to make distance feel a little smaller. Your review also reminded us why we do what we do. 🙏 In a world where technology can sometimes feel impersonal, we strive to blend innovation with heartfelt design. Knowing our product has become a cherished part of your relationship is the highest compliment we could receive. If you ever need assistance, have ideas for new features, or just want to share another “distance-defying” moment, our team is always here. 📞💬 Drop us a message anytime—we’d love to hear from you! Once again, thank you for being such an amazing customer and for taking the time to leave such a glowing review. 🌞 You’ve inspired us to keep creating with even more passion and purpose. 💪 Wishing you and your boyfriend endless laughter, cuddles (even if virtual!), and a love that grows stronger with every mile. 💕 With gratitude, Totwoo customer service