Fernando A.
Extremely disappointed – A total waste of money
Do not buy this product; you will regret it on the very first day! I received my two bracelets yesterday and, unfortunately, they do not deliver on what they promise. Even after enabling all the necessary permissions in the app and using a top-of-the-line smartphone, the connectivity is incredibly poor. The bracelets only function when the app is actively open on your phone, and even then, most of the time, your partner doesn’t receive the signal when you touch the bracelet. Incredibly, it often fails to send the signal even when triggered directly through the app. In my experience, it doesn't even work consistently when my partner is standing right next to me. The app claims that both devices are connected, yet the signal never goes through. This makes the product a complete waste of money, as it is far more reliable and useful to simply send a message to your partner using any standard messaging app.
Response from TotwooJun 18, 2026
Hello, Thank you so much for taking the time to share your honest feedback with us. 🙏 We truly appreciate your detailed review, and we are sincerely sorry to hear that your bracelet experience has been frustrating so far. Please know that your voice matters to us, and we are not going to let this go. We completely understand how disappointing it must be when a product doesn't work as expected – especially on the very first day! 😔 That is absolutely not the experience we want for any of our customers, and we take your concern very seriously. We'd like to let you know that we have already sent you a detailed troubleshooting guide via email 📩, which covers the most common solutions for the connectivity issues you described. In the majority of cases, these problems are caused by permission settings on the phone – which need to be configured correctly for the app to communicate with the bracelet reliably. However, we also know that different phone models may require additional or unique settings – for example, some brands like Xiaomi, Huawei, or Samsung have their own aggressive battery-saving features that can block the app from running in the background, even when all standard permissions are enabled. This is exactly why the one-size-fits-all solution may not work perfectly for your specific device. That's why, in addition to the steps we've already sent, we need a bit more information from you so that our technical team can provide you with a tailored, perfect solution that actually works. Please rest assured: our team will stay with you every step of the way until this is fully resolved 🤝. We don't give up on our customers, and we won't give up on you. Also, we want to remind you that your product comes with a full one-year warranty 🛡️. If the issue turns out to be a defect, we will take care of it – no questions asked. Our commitment to you doesn't end at the sale; it's just the beginning. 💪 Warm regards, Totwoo customer service