Ordered the couple Love bracelets , the silicone ones. They are very comfortable and easy to hang on. Also getting them so start, connect and work is very easy to do. You have to make sure that your telephone is near and the app is always on in the background. But in times we always have our mobiles with us its no big Deal. They working and connecting great. Also nice and fast customer service if there are any problems. Got a good and fair solution on this.
Response from TotwooSep 17, 2026
Hi there,
Thank you so much for taking the time to share such a lovely, detailed review of our silicone couple Love bracelets! 🥰
We’re so happy to hear they’re comfortable to wear, super easy to connect, and working great for you two.
We’re always here if you need anything else!
Best regards,
Totwoo customer service
AK
Ashley K.
I love the idea of these bracelets
I love the idea of these bracelets! We got one for my husband and one for my daughter, the bracelet we got for my husband the sea, designed beautifully and sleek looking. The heart one with silicone very cute, but be careful the actual middle part comes out very easily, I will need to tell my daughter to be more cautious with it while wearing it, she lost the middle electronic part within 5 minutes of wearing. When I brought this up to the customer support they were very polite and helpful and are sending a new one. The company 5 out 5, the sea bracelet 5 out 5, the customer service support team 5 out 5, the heart silicone bracelet 1 out 5 based on experience so far. Upon receiving the new one I hope to review again with an update of 5 out 5.
Response from TotwooAug 31, 2026
Dear Valued Customer,
Thank you so much for taking the time to share such a warm, detailed review of our Totwoo bracelets—your kind words absolutely made our whole team’s day! 🥰
We are thrilled to hear you and your family are enjoying the Sea bracelet’s sleek design and the cute Heart silicone style, even though the little mishap with the middle electronic part happened to your daughter. We truly appreciate your patience as we arranged the replacement for you, and we’re so glad our support team could be there to help smoothly.
Your honest feedback means the world to us—it helps us keep improving every detail of our products to make them safer and more fun for every family. We can’t wait for you to receive the new bracelet, and we’re crossing our fingers you’ll love it just as much! ✨
If you need anything else at all, our team is always here for you. Sending you and your family so much love!
Best wishes,
Totwoo customer service
RC
Robert C.
Bought a bracelet and strap snapped had…
Bought a bracelet and strap snapped had replaced straight away nomproblems
Response from TotwooJul 31, 2026
Dear Customer,
We were absolutely over the moon when we saw your lovely positive review just now 🥰! It made our whole team’s day to know that even when your bracelet strap unexpectedly snapped, our quick replacement service helped you enjoy a totally smooth, zero-hassle experience with no extra troubles at all ✨.
Fast, thoughtful after-sales support that makes every customer feel cared for is always our top priority, and your kind recognition is the sweetest reward we could ever ask for 🎁. Thank you so much for taking the time to share your feedback! We can’t wait to bring you more beautiful, well-crafted jewelry pieces to light up your daily moments soon 💖.
Best regards，
Totwoo customer service
MM
Morgan M.
I purchased the bracelets for my daughters anxiety
I purchased the bracelets for my daughter and myself. We loved them. We were unware however she needed a smart phone, so we tried to download it on someone elses phone, after figuiring out that it needs to have bluetooth enabled at all times, we had to nix that idea. While it worked it was great; she was able to help her anxiety during school with a simple gesture and response that didn't require her to use a smart watch or text via an iPod/iPhone.
Response from TotwooJul 1, 2026
Hello,
Thank you so much for taking the time to share your experience with us! 💖 We’re truly happy to hear that you and your daughter loved the bracelets and that they were able to help her manage anxiety through such a simple, meaningful gesture.
Yes, our bracelets do require a smartphone connection via the totwoo app and Bluetooth. The app is an important part of the experience, as it unlocks many additional features beyond the bracelet-to-bracelet interaction, making it easier to stay connected and personalize your experience.
We completely understand that this may not have been what you expected, and we appreciate your understanding. Your feedback is very valuable to us and helps us continue improving both our products and customer experience.
If you have any questions or need any assistance with the bracelets or the app, please don't hesitate to reach out. We'll always be happy to help! 💕😊
Best wishes,
Totwoo customer service
DS
Dani S.
Delivery/Customer service
The necklace that I got for my bf and me are so beautiful. The down side is that I had to wait an extra week since delivery was incorrect.
However the customer service of handling the problem was nice and simple.
Response from TotwooJun 25, 2026
Dear Valued Customer,
We are absolutely thrilled to hear the couple necklaces you got for you and your boyfriend turned out so beautiful! We sincerely apologize for the extra week of wait caused by the incorrect delivery, and we truly appreciate your kind recognition of our customer service team.
We hope totwoo necklace will carry many sweet, unforgettable moments for you and your boyfriend in the days ahead. If you ever need anything from us in the future, our customer service team will always be here ready to help.
Best regards,
Totwoo Customer Service
ST
Steffi
Schöner Schmuck
Schöner Schmuck
Response from TotwooJun 17, 2026
Hello,
Thank you so much for your wonderful review — "Schöner Schmuck" means the world to us! 😍✨ We are absolutely thrilled to hear that you love your jewelry!
It truly makes our day when customers are happy with their pieces, and your kind words mean so much to our whole team. 💖 Every piece is crafted with care and love, so knowing it brought a smile to your face is the best reward we could ask for!
If you ever need anything, don't hesitate to reach out. We're always here for you! 😊
With love & gratitude,
Totwoo customer service
CJ
Charlee J.
great customer service
I had a wrong order and when i reached out to customer service it was a really good experience and quick response getting everything figured out! i have a feeling i’ll also really like the bracelet. great experience i would order again!!
Response from TotwooJun 12, 2026
Hello,
Thank you SO much for taking the time to share this! 🥹 It means the world to us that our team could turn a hiccup into a great experience for you — that's exactly what we're here for!
We're so excited you're loving the bracelet already. Your kind words truly made our day, and we can't wait to welcome you back for your next order 💛 Don't hesitate to reach out anytime — we're always here for you!
With gratitude,
Totwoo customer service
KB
Katrina B.
Adorable, functional, worth it
The packaging was super cute, clean, and professional. My now fiance and I took a few iterations to get it connected, so be mindful if your partner is international, as the app does not seem to like non-US numbers. Once we got it going, it was super fun to go through and pick out colors and vibrations for each message. We quickly learned it only works when connected to internet. A note that we learned today: the vibrations do not go through right away when one device is on data; the phone has to be open in the app to receive them in this way. The app was somewhat buggy when trying to change the background on the home screen, so be mindful to restart your phone, stay connected to the internet, and clear out some storage to make it easier. The bracelet battery seems durable; it does drain faster when there are more taps (which makes sense), but it charges very quickly (less than 2 hours at most, if not less). I think the only improvement would be if there was a way for them to work without internet, as this would make them even more appealing, even if that increases cost. Overall, we love these bracelets, they have helped with our long distance separation, and the hiccups are outweighed by the joy of getting a tap when one of us is having a hard day.
Response from TotwooJun 9, 2026
Hello,
Thank you SO much for sharing such a heartfelt and detailed review — we absolutely loved reading every word!
We're thrilled that you love the packaging, the customization options, and that the bracelets have helped bridge the distance between you and your fiancé. That alone makes our day! 🥹
We do want to share a quick tip: totwoo fully supports non-US numbers for registration! 🌐 If you ever run into any issues during setup, please don't hesitate to reach out to our support team at mailto:[email protected] — they'll help you get connected in no time.
We also appreciate your honest feedback on the app and connectivity — our team is constantly working on improvements, so your notes are super valuable to us! 🔧
Once again, thank you for choosing totwoo and for being such an amazing community member. Wishing you and your fiancé a lifetime of happy taps! ✨
With love,
Totwoo customer service
