Donna P.
I love the idea
I love the idea, the presentation as they came in. I got them for me and my grandson. He lost his sister and his mom moved away and he's having a hard time, and I thought having these, when he was feeling like he needed a hug, or he needed to be reminded that he was loved, this would be perfect. The required phone is a huge roadblock with this as he is in school, and I work in a building that doesn't get great reception. Nothing in the adds showed a requirement for this. If one phone was required we might have been able to make it work.. also because the phones had to be running the app constantly, I was not a fan. I had a challenge and was never able to completely get them to work as well.. returning mine as the cost of them vs., the amount of time we could actually use them, wasn't the best financial offset.
Response from TotwooSep 30, 2025
Hello, First and foremost, we want to express our heartfelt gratitude for taking the time to share your experience with us. We're truly thrilled that you love the idea and presentation of our product. It's heartwarming to know that you considered it as a source of comfort for your grandson during such a difficult period in his life. 💖 His situation deeply touches us, and we're honored that you thought our product could bring him some solace. We sincerely apologize for the inconveniences you've faced. Currently, our bracelets are designed to function by relying on a connected phone and a constantly running application. This is indeed a limitation of our current technology, and we understand how it can pose a significant roadblock, especially given your grandson's school environment and your workplace's reception issues. 😟 Regarding your feedback about the lack of clarity in our advertisements regarding this requirement, we want to extend our deepest apologies. It was not our intention to mislead or cause any confusion. Please know that our website's detailed product page does mention this necessity, but we acknowledge that it might not have been prominent enough in our initial promotions. We're truly sorry for any misunderstanding this may have caused. 🙏 Despite these limitations, we still believe that if your grandson has access to a phone, giving our bracelet a try could offer a unique and valuable experience. The way totwoo connects and communicates is distinct from just using a phone; it provides a tangible, physical reminder of love and support that can be incredibly comforting. We encourage you to explore the various functionalities it offers and see how they might resonate with your grandson's emotional needs. 🌟 Should you encounter any challenges or have questions while using our product, please don't hesitate to reach out to our dedicated customer support team at [email protected]. We're here to assist you every step of the way and ensure you have a seamless and enjoyable experience. 🤝 If, after giving it a fair chance, you still feel that returning the product is the best decision for you, please rest assured that we will fully support you through this process. Your satisfaction is our utmost priority, and we want to make sure you feel valued and taken care of. 😊 Thank you once again for your feedback and for allowing us the opportunity to serve you. We hope to have the chance to make things right and perhaps even exceed your expectations in the future. Warmest regards, Totwoo support team