TotwooReviews of totwoo.com

Response from TotwooJan 12, 2026

Hello, First and foremost, we’re truly sorry to hear about your experience! 😔 Your satisfaction is our top priority, and we’re committed to making this right. We noticed your feedback mentioning that the bracelet “doesn’t work very poor” and that you’ve been unable to return it due to missing contact information. We completely understand how frustrating this must be, and we apologize for any inconvenience caused. Here’s what we need to assist you better: 1️⃣ Order Verification: We couldn’t locate your order in our system. Could you please share your order number and the email address used during purchase? This will help us track your details quickly. 2️⃣ Issue Details: The bracelet’s functionality depends on several factors (e.g., charging, connectivity, signal reception). Could you specify what’s not working? For example: Is it not charging? Are you unable to pair it with the app? Is there no signal/notification? Something else? Quick Fixes to Try First: We’ve created a step-by-step video guide (https://totwoo.com/en-hk/pages/how-it-works) that walks you through setup. It might resolve your problem instantly! How to Reach Us: 📧 Direct Email: Reply to this email or contact us at mailto:[email protected] with your order details. ⚠️ Pro Tip: Sharing your info here (or in a direct email) helps us resolve your issue faster! Why We Need Your Order Info: Without your order number or purchase email, we’re unable to: Confirm your warranty status. Access troubleshooting history. Process returns/exchanges efficiently. We value your trust in Totwoo, and we’re determined to turn this experience around. 🌟 Whether it’s a technical glitch or a product concern, we’ll work tirelessly until you’re satisfied. Thank you for giving us a chance to make things right. We’ll await your reply with your order details and look forward to resolving this promptly! Warm regards, Totwoo support team

Response from TotwooJan 7, 2026

Hello, First and foremost, we’re truly sorry to hear about the inconvenience you’ve experienced with your daughter’s Totwoo bracelet since Christmas. We understand how disappointing it must be, especially given her excitement for the gift and her unique needs as a neurodiverse teen in college. Your feedback is incredibly valuable, and we’re committed to resolving this for you. Under normal circumstances, our bracelets are designed to last 3-5 days on a full charge, depending on usage patterns like presses, notifications, and connectivity. However, your situation suggests there might be an issue with the device, and we’d love to help troubleshoot this together. To better assist you, could you kindly confirm the following details? 1️⃣ Charging Process: Did you ensure the bracelet was charged until the indicator light turned solid green (fully charged)? 2️⃣ Usage Duration: On average, how many hours does the bracelet last before needing a recharge under typical conditions ? 3️⃣ Power-Off Behavior: Does the bracelet shut down completely when the battery reaches 0%? Does the bracelet shut down when it has power? Additionally, we’ve been unable to locate your order in our system using the details provided. To expedite our investigation, could you share: The email address linked to your Amazon account The order number from your purchase receipt If we confirm the product is defective, we’ll immediately offer a replacement at no extra cost. Please reply directly to this with the requested details. We’ll follow up within 24 hours to ensure this is resolved swiftly. Thank you for your patience and understanding. We’re here to make this right! Warm regards, Totwoo customer service

Response from TotwooJan 3, 2026

Hello, First and foremost, thank you so much for choosing Totwoo bracelets and sharing your heartfelt review! 🎉 We’re truly delighted to hear that you find the design cute and that your husband surprised you with this thoughtful Christmas gift—what a wonderful way to celebrate love and connection! 💖 However, we sincerely apologize for the inconvenience you’ve experienced with the app’s battery consumption. 😔 You’re absolutely right: our bracelets rely on the Totwoo app running in the background to maintain seamless signal transmission between pairs. To address this, we’d love to investigate further! Could you kindly share: 1️⃣ Your phone model(s) (e.g., iPhone 13, Samsung Galaxy S22, etc.) 2️⃣ The current version of your Totwoo app We recommend upgrading to Totwoo app lastest version, as our team has optimized power efficiency in recent updates. Many users report significant improvements after updating! 🔋✨ To provide even more tailored assistance, would you mind sharing your email address or order number? This will allow our dedicated support team to reach out directly with step-by-step guidance, additional troubleshooting tips, or potential solutions like adjusting app settings to minimize battery usage. 🛠️ Rest assured, we’re committed to resolving this promptly! Your experience matters deeply to us, and we’ll do everything possible to ensure your Totwoo bracelets work smoothly without compromising your phone’s performance. 🤝 If you’d prefer immediate help, please contact our support team at [mailto:[email protected]] with the requested details. We’re here to help 24/7! ⏰ Thank you again for your patience and for giving us the chance to improve. We’re grateful for passionate users like you who help us refine our products. 🌟 Let’s turn this around and make your Totwoo experience even more magical! ✨ Warm regards, Totwoo support team

Response from TotwooDec 31, 2025

Hello, We're truly sorry to hear about the inconvenience you've encountered with our bracelet. We understand how frustrating this can be, and we want to assure you that we're here to help resolve this issue promptly. 🤝 Firstly, please rest assured that your experience is not the norm, and we're committed to making it right. If your bracelet suddenly stops receiving messages, a good starting point is to check if both bracelets are properly connected. Sometimes, a simple disconnection or a minor glitch can cause such issues. To help you reconnect your jewelry, we recommend trying the following methods: Please try the following methods to reconnect your jewelry: 1. Restart the Bluetooth system by turning it off for 10 seconds and then back on. 2. Close and reopen the app. 3. Restart your phone and reopen the app. 4. Restart the bracelet by pressing it for 30 seconds until it flashes 3 colors. If these steps don't work, please try unbinding the jewelry from the app's "[Manage my jewelry]" section, forget the connected jewelry in the Bluetooth interface (if you're using an iPhone), and then reconnect it. This should establish a fresh connection and hopefully resolve the issue. Should the problem persist despite these efforts, please don't hesitate to contact us directly. Our dedicated support team will be more than happy to assist you further. 📞 Additionally, we've been unable to locate your order number in our system. To better assist you and expedite the resolution process, could you please provide us with your order number and email address? This will enable us to contact you directly and work towards a swift resolution to your bracelet issue. 📧 Please rest assured that our bracelets come with a one-year warranty, ensuring you can use them worry-free. We're committed to providing you with a seamless and enjoyable experience, and we'll do everything in our power to make sure you're satisfied with your purchase. 💖 Thank you for your patience and understanding as we work to resolve this issue. We value your feedback and look forward to serving you better in the future. 😊 Warm regards, Totwoo customer service

Response from TotwooDec 29, 2025

Hello, First and foremost, we’re truly sorry to hear about your frustrating experience with our TOTWOO bracelets. Your feedback is incredibly valuable, and we deeply regret any inconvenience or disappointment this has caused you. We completely understand your frustration, especially after investing time and money into a product that didn’t meet your expectations initially. Please know that your concerns are our top priority, and we’re committed to resolving this for you promptly. 🙏 Let’s Address the Connection Issues Step-by-Step 🛠️ It seems the bracelets weren’t pairing correctly, which often stems from a few common setup hurdles. Here’s a quick checklist to ensure everything is configured properly: Proximity & App Permissions: 1. Keep your phone and bracelet within 3 meters (10 feet) of each other during setup. 2. Ensure location services are enabled for the TOTWOO app (required for Bluetooth functionality on many devices). 3. Allow the app to run continuously in the background (check your phone’s battery/app settings). 4. Strong Connections: Maintain a stable Bluetooth and internet connection (Wi-Fi or cellular data). 5. Phone-Specific Settings: Enable Background App Refresh for TOTWOO (Settings > TOTWOO > toggle on). Turn on notifications for all TOTWOO options (Settings > Notifications > TOTWOO > Allow All). 6. Detailed Setup Guide: Open the app, navigate to the “Me” page, and tap “How to Stay Connected” for visual instructions. You’re right that the bracelets rely on the TOTWOO app to function fully. While the app is available globally. To resolve this quickly, could you please share: Your order number The email address linked to your account This will allow us to: Send you a step-by-step tutorial tailored to your device. Offer one-on-one support via email. Replace your bracelets if we can’t fix the issue. Following our Quick Start Guide for visual help. https://totwoo.com/en-hk/pages/how-it-works Reply with your order details, and we’ll jump into action! Thank you for giving us the chance to make this right. We value your trust and hope to turn this experience around for you. Warm regards, Totwoo support team

Response from TotwooDec 24, 2025

Hello, First and foremost, we’re truly sorry to hear about your frustrating experience with your undelivered package, especially knowing it was meant to be a heartfelt Christmas gift for your children. 😔 Please know that your disappointment is completely valid, and we’re committed to resolving this issue as quickly and transparently as possible. After investigating your order (tracking number: https://t.17track.net/en#nums=YT2534000703618869), our system shows that the package was marked as “delivered” . However, we understand that receiving a photo as “proof” without actually having the package in hand can feel confusing and untrustworthy—especially if the item never arrived. 📸➡️🚫 We completely agree that this situation is unacceptable, and we’re working to ensure it doesn’t happen again. Here’s what we recommend checking next: 1️⃣ Verify your delivery address: Double-check the shipping address in your order confirmation email or account. 2️⃣ Search your surroundings: Packages are sometimes left in hidden spots for security (e.g., behind planters, in a porch corner, or near a garage). 3️⃣ Ask neighbors or family: Someone may have accepted the package on your behalf without leaving a note. 4️⃣ Contact the carrier directly: Visit the carrier’s website (https://www.imile.com) or use their tracking tool to see if they can provide more details about the delivery location. If you’ve already checked these steps and still can’t locate the package, please let us know immediately. We’ll escalate the issue with the carrier, file a formal investigation—whichever you prefer. Your satisfaction and trust are our top priorities, and we’ll do everything in our power to make this right. Additionally, our dedicated customer service representative has already reached out to you via email with further instructions and support. Please check your inbox (including spam/junk folders) and reply at your earliest convenience so we can assist you faster. 📧 Thank you for your patience and understanding as we work through this together. Warm regards, Totwoo customer service

Response from TotwooDec 23, 2025

Hello, We’re truly sorry to hear about the frustration you’ve endured during your return process with us. Your experience falls far short of the seamless service we strive to provide, and we deeply regret the inconvenience this has caused you. Please know that resolving this is our top priority, and we appreciate your patience as we worked to investigate and address the issue. After reviewing our communication records, here’s what we’ve uncovered: 🗣️ Return Package Status: When you first contacted us, your returned item had not yet reached our warehouse. The USPS tracking update indicated that the delivery facility was "closed at the time of attempted delivery." This refers to a temporary closure (e.g., weekend hours), not a permanent shutdown. The delivery attempt occurred on Saturday, December 20th, a day when our warehouse is closed. USPS confirmed they would reattempt delivery the next business day (Monday through Friday), and no further action was required on your end. Updated Delivery & Refund: We’re pleased to confirm that your package was successfully delivered to our warehouse on December 22nd (as per USPS tracking). Immediately upon verification, we initiated your refund, which should now be processing through your original payment method. Refund Timeline: Please allow 2–5 business days for the funds to reflect in your account. The exact timing depends on your bank or payment platform’s processing policies. To prevent future hiccups, we’re: Improving communication: We’ll provide clearer updates at each step of the return process. 💪 We understand how stressful this situation has been, and we’re grateful for your honesty in sharing your experience. It helps us grow and serve customers like you better. If you have further questions or concerns, please don’t hesitate to reply directly to this or contact our support team at [email protected]. We’re here to help 24/7. Once again, we’re truly sorry for the time and energy this situation required from you. Thank you for giving us the chance to make things right. We hope to regain your trust and serve you with the excellence you deserve.🙏✨ Warm regards, Totwoo support team

Response from TotwooDec 15, 2025

Hello, First and foremost, we want to extend our deepest apologies for the frustration and inconvenience this shipping delay has caused you, especially as your order was meant to be a Christmas gift. We completely understand how disappointing this must be, and we take full responsibility for the misinformation provided on our website. Your experience is not up to our standards, and we’re committed to making this right. 💌 Why This Happened: High Demand & Unforeseen Delays The bracelet you ordered has been incredibly popular this season, far exceeding our initial sales projections. This surge in demand led to an unexpected stock shortage, and despite our factory working around the clock to replenish inventory, we’ve faced delays in processing and shipping orders.😔 What We’re Doing to Fix This Emergency Restock Update: Our production team has informed us that a new batch of inventory is expected to arrive TODAY. Once these items are received and quality-checked, we’ll prioritize your order for immediate shipping. 🚚✅ Corrected Shipping Information: We’ve revised the product page to clarify. We’re also adding a prominent notice. Next Steps & Your Options If you’re okay waiting: Once your order ships, it should arrive within 8-15 business days (depending on your location). We’ll send you a tracking number as soon as it’s dispatched. If you’d prefer an alternative: We’d be happy to offer a full refund or help you select a different product from our collection. Just reply to this email with your preference. We Value Your Trust Your feedback has been invaluable in helping us improve. We’re disappointed we let you down this time, but we’re determined to regain your trust. If there’s anything else we can do to resolve this, please don’t hesitate to reply directly—we’re here to help. 🤝 Once again, we’re truly sorry for the stress this has caused. Thank you for your patience and understanding as we work to fix these issues. We hope to have the chance to serve you better in the future. Warm regards, Totwoo support team