Julie
Terrible customer service
I placed an order for tote bags and the day they were supposed to be delivered received a UPS tracking update that the package was damaged and nothing was in the box. They indicated they would be notifying the vendor. I needed the items right away for a project so phoned customer service thinking they would more than gladly immediately reship the items since they had this information from UPS. Called several times requesting a call back, no one would return my call. Was finally told I needed to submit a claim form. Did this and then started receiving multiple emails to let me know they received my request for a quote and I could click on the link to place the order. Not sure why they would think I would pay again for items never received. Responded to the email asking for a call to resolve. No call, but a supposed customer service supervisor responded and said they were making an exception to their refund policy and issuing a refund. Ummm…What??? An exception to your policy?? You have the info from UPS that I didn’t receive my merchandise! It would have been nice if they could have been bothered to take a minute to call and just reship my order. glad I found out how their customer service is (or lack thereof) before ordering more from them. Super frustrating experience. Will take my business elsewhere.