Total Wine & MoreReviews of totalwine.com

Awful awful service. The past two visits in store, lead to one issue where I could not make a purchase, on my birthday, because one member of our party had an ID that was 2 days expired. Even though I'm nearly 40. The next time I walked in to have an associate scream at me before I fully walked in the door that I better not be under age. As I said I'm nearly 40, my hair is half grey, and I'm fat with a full beard. I hope there isn't an unfortunate teen out there that looks like 40 year old me. The same associate then accused me of having a fake ID because there is no way I was almost 40, refer to the above description again. This was two separate locations and back to back visits. I won't ever do business with them again. It is clear they are getting corporate pressure that employees are taking to an extreme.

Whatever you do, don’t ask for a case of Tito’s. They will give you a hard upsell on their own brand and scold you for refusing. Never again.

I ordered a case of wine online on 5/11/2025. I have done so many times, but this tin Total Wines and More debited my bank account twice. When I called to determine the root cause of this issue, they indicated that they only debited once; once to confirm funds, and once to confirm sale. They failed to understand that on a debit card, that would reflect as TWO transactions. They have refused to address this, as they have zero understanding of bank debit card transactions. As a Grand Reserve Member, I find this treatment reprehensible and beyond any understanding. If I could rate as a ZERO, I would!

Was at the dmv and needed water and a red bull. Closet store near me. They wouldn’t let me buy it because I wasn’t 21. A red bull and water??!?! The guy at the resister was rude and a lame.

I ordered from Doordash Total wine. I received the wrong order. The Doordasher said Total wine gave him that which was Bourbon. I called Total Wine they were not helpful at all. I ordered it on 4/19/2025. They pretended to helpful and told me someone will bring it to me. Today it is 4/21/2025 and still no wine. I will never order from them again.They ruined my Easter dinner.

3965 Plaza Blvd. located in Gainesville, FL, their employees are rude, obnoxious, and bias as hell. "Beware"

Out of dozen bottles of wine two were bad so far. I in Arizona when are retailer going to learn, you don not transport wine or store it in uncontrolled temperatures!!!

How can you improve? Read the review, don't explain it away and address it properly with your employees and managers. My last two visits to total wine included poor customer service, namely abrupt and cold employees. Twice employees could not find something that was in stock and twice did not call me when the items I ordered arrived. This store, the one at the Town's Center in Jacksonville 4413 Town Center Parkway needs new management and an ntervention.