Total Wine & MoreReviews of totalwine.com

Ordered 14 cases of beer and had it delivered. Upon delivery I discovered that I had ordered cans instead of bottles. My mistake. I called the store (Wesley Chapel) and they said to come in and I could exchange the cans for bottles (same price). I got to the store and the they would not let me exchange cans for bottles. They said they have to issue a refund on the entire order, which could take up to ten days to get My Money back, and I would have to make another purchase if I wanted the bottled Beer. The Customer Service Lady was Rude to Boot! This should have been a simple exchange right away. Not involving Me having to make another purchase and waiting up to TEN Days to get MY MONEY REFUNDED from the original Order. They have now lost Me as a future Customer!

Ordered a custom engraved bottle of champagne for delivery. Never arrived and a "FedEx" investigation was started. Three calls to customer service and the issue is unresolved. Each time I was told that the shipping department would be in touch. Never heard from them. I won't be back.

Walked in saw Rick asked for 2 bottles of wine. He told me to wait I did for about 5 minutes while he got Linda she came and went directly to a male white customer who was walking by when clearly I was standing there cart in hand waiting. Rick was crest fallen I just walked out. Bought nothing. Very bad experience. When are people gonna learn? Stop and ask. I will not be going back will drive to North Miami. Rick you should have stepped in.

The worst customer service in my life. I tried to shop at Brandon with a friend just because one of as didn’t have an id they treated as like garbage not even explaining or letting us know just grab the product and walk away from us imagine they don’t get paid enough to smile or at least being polite I do not recommend this store to no human being who spect be treated with respect and a cordial customer service But if u appreciate indifference and contentiousness this the perfect place for u

First, they falsely advertise- "Find what you love, love what you find" there isn't crap in this store that I love...total wine rejects, refuse to allocate brands to certain areas. They do not offer special requests, or special ordering for rare liquors. Basically worthless- won't help customers find Thier special liquor, or help them acquire a well known brand Eagle Rare or Blanton's, or any type of kosher rye whiskeys to AZ. So all in all they are worthless, they only want to collect money from you at thier shop but won't help ya find anything that they sell in other states, which is funny dillard's dept store will send a pair of $9 socks to customer across country, cause of good customer service but this sh*t company will not send a $400 bottle a few states over to help a customer, way to lose Millions of dollars a year from loss of sales, and then piss customers off to where I don't shop this shithole anymore!!!!!!!!!!!

If I’m not the one paying for the bottle there shouldn’t be a reason to see everyone’s ID and I have an account with you guys so you should be able to look me up thru there and a picture of a ID should be allowed you can clearly see my picture and date of birth perfectly fine but total wines is ass y’all suck shit for real and yea do better cause it’s not what y’all are giving if I can give no stars I would.

This place sucks, sent our 21 year old son to pick up an order and they wouldn’t give it to him because there was a 20 year old also on the car. Really, he’s an adult at 21 with ID. Your policy sucks and was made by idiots. Palm Beach gardens

NEVER GIVING THIS PLACE OUR BUSINESS. WHERES YOUR SIGN OUTSIDE THAT SAYS EVERYONE MUST HAVE THEIR ID????? WHY ARE YOU SELLING TO PEOPLE WHO BRING KIDS IN THEN???? THATS THE SAME THING! SHOULD ONLY MATTER WHOSE PAYING. MY ID IS EXPIRED BUT I'M OF AGE THAT SHOULD BE VALID ENOUGH!! EXPIRED JUST MEANS CANT DRIVE IN THE MEAN TIME. F THIS PLACE THATS BS. BOYFRIEND AND I DROVE 40 MIN HERE JUST TO LEAVE EMPTY HANDED BECAUSE I DIDN'T HAVE MY ID. This was Knoxville TN location.