Total Wine & MoreReviews of totalwine.com

Do not work for this company. If you push sales and enrollments you will be fine even to customers who do not want it. If you do not get a certain percent then you get talked to and let go. That's exactly what happened to me. I refused to make people sign up for rewards so that didn't give the GM his bonus therefore thru let me go even after telling me that everything was good during my performance reviews. Everything is based around money and numbers. The higher the money's, the bigger the bonuses for the GM of the stores. That's all is based around.

Received incorrect order. I contacted them, customer service representative was very helpful & friendly. She said Total Wine would come to pick up the incorrect order, and drop off the correct one. 20 minutes later I get a vm asking to send photo proof of the incorrect order and receipt. After emailing them I receive a response literally asking for the information I sent. As of today the amount has been credited. They never showed up to get the incorrect order. Won’t be shopping here again.

Terrible, placed an order early in the day for delivery between 3-5 pm its 5.12, I get a text at 3.48 saying, your order will be delivered in less than 30 minutes, again its 5.12 and no delivery, and they cannot find out why, cannot reach the driver, only re-deliver tomorrow, which does no good for the party tonight! 18 minutes on the phone with terrible on-hold music and more, never again with this service - im 4 miles from the delivery store. Complete failure ~~~

Absolutely awful customer service. I placed an order that was not delivered and TW offered to redeliver. didn't receive any updates unlike the first time, and found that the second order was not delivered at all, despite two confirmations. Would never shop there again.

Whoever was in charge today in the online orders seemed really unhappy about his job did not smile looked upset and gave me attitude

I used to love this place, until today.I puchased 2 basil hayden, 1 large gentleman Jack and 2 bottles of champagne, then in the counter stands a big guy, must be in his late 20’s, told me to pick my box and pack the booze myself. Didn’t lift a finger to help. I am in my 60’s with back problems. I guess, customer service is gone at this store. i will never be back. Very disappointing service to loyal clients!!

Overpriced liars. Just jacked price of Conundrum red wine by $3/bottle. They claim they will price match but you have to drive to the store. What if you can't drive? Is this a violation of the ADA?

I went into the store one time on my lunch break to look for some different types of beers when I entered the store these people literally walked and locked up all of the expensive liquor right in front of my face this store is trash and I never ever bought nothing from them in the last 15 years