Total Wine & MoreReviews of totalwine.com

Every time I go into the store close to my house the man working in the wine and champagne section just keeps harassing me over which selections to make. I try to hide from him but he is always there. It is the West U store. He just wants me to buy his selections which are all horrible. I now order online just to avoid this man. Total Wine is becoming like Specs and trying to push certain bottles. So annoying , beware of this man.

Orders NOT delivered in provided time slots, they just forget. Customer service "Clueless & Rude" We'll be switching to some other vendor. AWFUL!!

Awful awful customer service. Placed an order on line for delivery. Delivery never came- store “claimed “ they tried to deliver- was home the entire time. Nothing on the app or text. NEVER ordering from them again!!

This is about their website. They continually require you to "prove you are not a bot"? and then when you do they continue to ask you to repeat the procedure multiple times with no end. I thought they were in the business to sell wine. I guess I was wrong: they just want to P Off their customers. Mission accomplished! wake TFU management!

The worker was very rude when talking to us when we asked a question she got very nasty with her words. Very bad customer service by the so called manager. She need to be fired. Racist people.

I stopped in to get a couple of wine boxes to safely move a collection of wine I had previously purchased. A cashier was very helpful and assisted me in selecting boxes that would work perfectly. However, as I was leaving the store, I was stopped by another employee who told me I could only take the boxes if I made a purchase. I explained that I was already a customer, but she dismissed that entirely. She then offered alternative boxes that were completely unsuitable. Ultimately, she took the boxes away, and I left empty-handed. I walked across the street to Specs, where they were more than happy to provide as many quality boxes as I needed—no hassle, no attitude. Needless to say, Specs has earned my business going forward. Unfortunately, this experience reflects a clear lack of customer-focused service at Total Wine, and I won’t be returning.

Ordered 4 bottles of wine a 2 bottles of liquor and had 2- 12 packs of beer delivered. Sent it back and the only option is to have it delivered tomorrow. Not thinking it will be correct tomorrow either but we shall see.

Their online ordering and delivery need to be completely revamped. Most of the time I try to order the cart doesn't work, I tried a few different browsers. I did finally get the site to work and place an order for delivery the next day. Then realized I needed to adjust the delivery time. You can't easily do that. I had to call customer service, they can't change it either, they have to cancel the order. (then told me 7 to 10 days for a refund...what?) I then tried to reorder, but cart not working. I gave up.