Total Wine & MoreReviews of totalwine.com

Constructive criticism from a Grand reserve member. Fact: Your reward discount coupon rewards disaster is by far the most confusing, head scratching, and absurd marketing program I have ever experienced. Advice: Keep it simple.

We have been buying spirits and wine for 3 years at the Goodyear total wine store. We almost always have a problem getting a case of Cruzan Dark Rum ( 1.75). Why can’t they keep it in stock? It’s all computerized right. My have to go to BevMo.

My first time going to Total Wine was in 2012 in Washington. Now that I am in Minnesota I have access to the store again. I shop at the Roseville location. The prices are not cheap and I always see price hikes. I hate it when the checkout price is different than the tag on the shelf. This store is infamous for this. I commented to an employee that they need to dust the bottles. There is nothing worse than going to a store that sells anything and the products are dusty/dirty. Lastly they are constantly moving products around. I went this week and I couldn’t find what I use to get in a beer so I just walked out. It’s a so so store. I’d rather pay more at some smaller private owned store and get better customer service.

I went back to my local Total Wine after they fully reopened and found that prices of some of their bestsellers had shamelessly gone up. My favorite Rioja costs now 30 percent more. When I asked the manager about it he tried to explain that some harvests were not as good, but this is total BS as it's still the same year and this particular vintage (2016) had one of the highest yields on record. Even with their coupons they are now way overpriced. It's time to start buying my wines at Trader Joe's, Wegmans or some of the independent shops. Au revoir Total Wine!

The 15% coupon that comes in their circular is misleading. The 15% off comes off of the highest price of wine and not off of the lowest price(buy 6 bottles) which is shown on the shelf. Therefore, you only get 5% off.

Do not shop here thinking their reward program is worth it...... it’s not. Been a “Grand Reserve” member for over a year and I’ll be taking my business elsewhere. Every store has a transparent policy regarding high allocation whiskey. Not once did I receive a call..... coupons that are pain to use, sales associates that seem to be more interested in what they can get then helping customers. With the volume this store handles you just know they keep the good stuff hidden.