Total Wine & MoreReviews of totalwine.com

This store has a great selection and great prices, but there is always a catch to the deals they offer. For the past week I have been bombarded by emails from them telling me I can save 20% OFF on wines this Memorial Day. So I went into the store and asked a clerk how I can tell which wines were part of the sale, and he told me the ones with the yellow labels. He didn't say anything about needing to download an app. So I went to the register and the cashier asks me if I downloaded the app. I told her I was a member but I didn't know anything about an app. And there was a line of people behind me, so I wasn't going to stand there and download an app. So I went ahead and paid full price for the wine. Which pisses me off. Because everytime they have a sale like that THERE IS ALWAYS A CATCH. Their ads are deceptive as hell. You MUST read the fine print, or you'll get screwed.

They refer to Memorial Day as 'The Long Weekend' now. No respect for those who served and are no longer with us. They even disconnected the chat with me when I asked why?

If I could give them 0 stars I would. DO NOT USE THEM - they are terrible. They missed 2 deliveries and we were relying on them for a party. DO NOT USE THEM.

I recently placed a delivery order with Total Wine & More from the Shrewsbury location while preparing for a very important family event--my father's 90th birthday, combined with another celebration and my daughter being inducted into a nationally recognized business school for being at the top of her class. I want to be clear: I understand deliveries can be busy, but this experience was extremely disappointing and caused unnecessary stress at a critical time. The driver arrived and parked down the street without hazard lights, remained in his car on his phone, and made no attempt to approach the house, ring the doorbell, or identify himself. I was outside speaking with my landscapers near my driveway--where delivery drivers typically pull in--and had no idea he was there. When I approached his vehicle and knocked on his window, thinking he was lost or something, he stated he was delivering for Total Wine and needed my license. Given that I am currently disabled and recovering from shoulder surgery, I politely asked if he could bring the order to my door, as most drivers do. He showed no willingness to help. I went inside to quickly retrieve my license, and within what could not have been more than 45 seconds, he had already left. The order was marked "missed delivery" and returned--despite the fact that I had made contact and was actively completing the process. When I called customer support, I was told the best they could do was reschedule for the next day--completely unacceptable given that my event was starting within hours. The store was equally unhelpful, offering only to have me reorder (including paying delivery and tip again), with no effort to resolve the situation in real time--even though the driver was likely still nearby. As a result, we had to scramble and send someone to another store during the event to salvage the situation. This was not about the cost--it was about reliability, professionalism, and basic customer service

24 hours after placing the order, they email me that they cannot complete the order. Called 2 X and was placed on hold for over 5 minutes. On my 3rd try, i was given some gibberish about being in a queue, so, my confirmed order was now cancelled. THIS IS THE WORST SITE TO ORDER WINE FROM!!! Unprofessional, disorganized, unresponsive, totally not helpful, etc. I DO NOT RECOMMEND THIS SITE!!!

Customer service is very unprofessional nasty attitude .got attitude with me because I didn't want the type of champagne he tried to pawn off on me .I was there for 30minutes .spend a lot of money there that day .please improve your staff

Where in the world the price of the beer is so high. They sell non alcoholic beer for 13 dollars and the regular beer for 34 dollars. Who they think are? Someone must report to the authority and give them a huge ticket to pay

I went in the store thinking I could find Kopparberg Strawberry Lime Cider since it was advertised in stock at a store nearby. They didn't have it so I asked if they had anything similar. The girl recommended Austin Eastciders, any flavor. Not only is this NOT similar, it is disgusting! If the employees don't know, they should say so. Stop trying to make a sale no matter what. I just wasted $12 and 20 minutes of my time on complete garbage. And the store just lost a customer because I will never go back there.