Total Wine & MoreReviews of totalwine.com

I purchased a keg from Total Wine in Leesburg, VA, on February 8 for one of my customers (I own a bartending business). The keg was too big, so I returned it an hour later to exchange it for another. I noticed on my receipt the next day that I wasn’t refunded for the keg. I called and asked about it, and the gentleman I spoke with said it’s their policy not to issue refunds for kegs, and he recommended I call another day to speak with a manager. I called back on the 10th, spoke to a manager named MJ and asked if she’d be able to send me an email stating their return policy so that I can show my customer in order to be transparent with him. She searched for it for several minutes while I was on the phone with her but said the return policy for kegs wasn’t actually written down, and there was nothing she could do for me. I don’t know what the legality of this is, but I had assumed that an official return policy had to be written down somewhere in order to be enforceable. The manager MJ, told me that this policy had nothing to with VA ABC laws either, so how do I know this is even an official policy? Also, the cashier who checked me out could’ve given me a heads up that I wouldn’t be refunded for a full, untapped keg. I would’ve kept the keg if I had known. I feel as though $150 has been stolen from me.

Bought 8 bottles of Borrasca about Cava. Not good. No bubbles! Tried an open sample, but thought it was flat because it was opened. Found out we can't return it in Wisconsin....ugh!!! Cava with no bubbles is just sad!!!

Visited the store in Port St Lucie Florida, nice selection, beautiful store, extremely rude management. He made me feel like I was bothering him, no eye contact while I was speaking to him, very abrasive person. The reason I had to deal with him was because the rest of the staff was basically unfriendly and not interested in helping me find what I was looking for.

They totally blow after 2 years Once a go-to spot for wine ordering and selection - now a sad dollar store trip. Seriously. Every other effing order I'd tried placing in the web browser or online results in the same BS. 'promo not accepted' / 'promo invalid' / 'sorry system unavailable, try again later' garbage. You call their direct store and get runaround that they cannot take payments or orders over the phone due to security. Well then... fixing your (&(%*&^ app/website. Simple as that. And Their coupon 'offers' require you to purchase $30 - $100 *not including tax* "before" qualifying that whopping $5 or $10 "discount". Lad of garbage.

I'd been wanting to go to a Total Wine & More, because of the MORE, for quite a while. I hadn't made it though because of the distance. Was thrilled to learn they were opening a store in Avon -- my neighborhood! Unfortunately, I am a beer lover. Not only that, I am a lover of sweet, bold styles, Imperial Stouts, Milk Stouts, Pastry Stouts, Chocolate Stouts, Some Porters, Barrel Aged Stouts and Porters, Bocks, Dopplebocks, etc. In this store, however, while there was a whole aisle devoted to craft beer, only on section, maybe 5' wide, contained all the examples of these types that this store offered in the single beer section. I bought a couple of the only three beers that I found that sounded good, but only one of them was really enjoyable. I will go back one time, to check out the packaged beer section and to see if this situation has been improved, but I think I'll find more of what I want in the neighborhood liquor store I've been going to.

not only was I treated poorly by the person who brought my order to the car, no receipt, was really put out and not whatsoever helpful when I asked to see the order before I signed for it but the clincher is there is NO WAY to complain to the store manage or regional manager. If I 'could' walk in I would have Sad the big boxes and State of WA broke the small dealers

I normally order on line and have delivered, was in area ,virtually every time i go to the millenia store i walk out unhappy. checkout service always poor. purchased 2 tullamore dew 1.75 and 3 ellington reserve 1.75-their was a 4.00 CUPON ON TULL, ONLY GOT I CREDIT . also you had a 10 % special if you purchase 2 or more bottles asked her how do i get -just brushed me off- this is typical for tme mellenia store

I am writing about CUSTOMER SERVICE at the Wilmington, Delaware (McKenna's Church Road) store. On Saturday afternoon, July 2, I bought two bottles of bourbon but was charged $10.50 more for one of them than I thought the sticker price on the bin had indicated. The fellow in front of me had a similar problem with a different item. When I went to CUSTOMER SERVICE, the woman (I believe her name is Suzanne) behind the counter acted as if she was doing me a favor to check the price. Turns out, the sticker for the smaller bottle of the same brand of bourbon had been slid over to the larger bottle. Still, there were no apologies. I will not be setting foot in your store again, even though the prices seem reasonable and the store carries a particular bourbon brand no one else carries.