Total Wine & MoreReviews of totalwine.com

Very limited inventory. The store took off many years ago with many choices on the shelves. Now I don’t go there anymore bc there is very little to choose from.

I have been a Grand Reserve member at Total Wine for many years. My wife and I have attended numerous wine tastings, regularly shopped at Total Wine, and enjoyed the benefits that come with Grand Reserve status, including discounts, rewards, and complimentary magazines. That relationship ends today. After the way my wife and I were treated at the Noblesville location, combined with an ongoing failure to maintain the store’s cigar humidor, I will no longer spend my money at Total Wine—at this location or any other. For context, Total Wine has been my regular source for cigars. Unfortunately, the humidor at the Noblesville store is down yet again—at least the third time I have encountered this problem. Each time it malfunctions, it seems to remain out of service for an extended period, leaving the store unable to sell cigars. Last year, when I politely asked a cashier how long the humidor would be down, I was met with an unnecessarily rude response. I was told she had no idea and that the Carmel location was “10 miles down the road.” Apparently, expecting a functioning humidor at the Noblesville store—or simply asking when it might be repaired—was unreasonable. More than two weeks ago, another employee told me the humidor was down again but should be repaired within approximately two weeks. I returned today and found it still out of service, with no cigars available for purchase. I selected a bottle of bourbon, my wife selected a beverage, and we went to the checkout. I noticed a copy of Cigar Aficionado magazine, which is one of the benefits I receive as a Grand Reserve member. There was no line behind us, so I attempted to open the Total Wine app to access the offer. The cashier, Wendy, told me that I should open the app at home before coming to the store because there is no signal inside, and that she could not provide the complimentary magazine unless I already had the app open when I entered the store. Think about that for a moment: a longtime Grand Reserve customer was essentially told that the store’s poor cellular reception was my problem and that I should have prepared for it before arriving. As Wendy rang up our two purchases, she discovered that I had a $5 reward available. Her proposed solution was that I use my own $5 reward to pay for a magazine that was supposed to be a complimentary Grand Reserve benefit. When I then asked about the status of the humidor repair, Wendy suggested that I go to the Carmel Total Wine—or simply shop at another cigar store in Noblesville. That suggestion I will take. After we left, my wife commented that Wendy appeared visibly annoyed that she had to wait on us. That was also my impression of the interaction. Any one of these issues might be dismissed as a bad day or an isolated incident. Taken together, however—the repeatedly broken humidor, extended repair times, the rude encounter last year, and today’s dismissive treatment—they demonstrate a level of customer service that I am no longer willing to tolerate. I have spent enough money at Total Wine over the years to earn Grand Reserve status. I don’t expect special treatment because of that status. I do, however, expect basic courtesy, functioning services, and employees who don’t make customers feel as though their presence is an inconvenience. So when an employee tells a longtime customer to shop at another location or another cigar store, perhaps the appropriate response is to listen. I will. I will no longer shop at Total Wine, and I am posting this so other customers—particularly those considering investing their loyalty and money to achieve Grand Reserve status—understand the level of service they may receive in return. Total Wine has lost a longtime Grand Reserve customer. Not because of one broken humidor, one magazine, or one unpleasant interaction, but because repeated problems and dismissive customer service finally made it clear that my business is neither needed nor valued.

Their website is awful. They run a $99+ free delivery offer but it doesn't work! I clicked the link in the email spent an hour on trying to get it to work but it still wants to charge me for shipping!! And when I called the 800# the person offered no explanation, no apology was rude and told me the only way i can place this order and get free delivery is to provide HIM with my credit card number!! which obviously I am not comfortable doing!! The phone reps are awful and I will NOT be shopping there again. I'll go to ABC instead

I purchased on line 11 bottles of red wine 2021 to pick them up. When I arived they put inside the box 2022. I called them and he answer me: it's the same.... WTF is that. Year on red wine is too important and the price is not the same. I don't understand how someone sell 2022 and delivery 2022.

Allowed a delivery order from another person on my account. I live in Arizona, the order is going to Missori. I have been on hold for customer service for over 30 minutes to report this.

Employee either lied or didnt know what they were talking about they swapped out a bottle straight bourbon with a blended Canadian whiskey. When I called him out on it he said they just changed the bottle design. I even made a comment "so they just rounded down the proof huh? I spoke with the manager and they said they wouldn't take an exchange on a sealed bottle. Out 185 bucks and I won't shop here again.

The app is terrible. You try to look up items and nothing. It need worked on.

I am wondering if Total Wines and More has a policy of security officers following Black men around the store. Yesterday a latina officer followed my partner into the store. I went in another direction and she had followed him looking at him. I made eye contact and she disappeared. This is the second incident. The first a latino security watching and followed him as he existed the store. I had our purchases in the basket and existed behind him. I made eye contact with as well to see if he was going to approach him. At that point he went back into the store. This is frustrating as we only come to make purchases not to steal.