Total Wine & MoreReviews of totalwine.com

Bad form guys! Went to your site to order for pickup - had 2 coupons, one for 20% for 6 bottles or more and one for 10%. Site said that our order for 6 bottles didn't qualify for the discount so we modified to the 3 things we really wanted but then couldn't get the 10% to go thru. Called the local store and were told that the company (or at least your on-line fulfillment company) has decided not to honor the coupons at this time because of how busy you are. Seriously?? We are at a time when folks are struggling and you've decided to not honor coupons because business it too good. Not just bad form - downright sh--ty business practice. Especially when your guy at the store told us that if we called the online company we might be able to whine enough to get them to give us the discount...probably something he should have just handled for the 9 bucks we should have gotten. Think I'll just buy my booze elsewhere.

After having been a long-standing loyal customer of Total Wine's, I have held them in high regard up until NOW, when they have inexcusably demonstrated a callous disregard for customers, especially senior citizens, potentially affected by COVID-19. I made an online transaction on 4.17.20 for pickup. Meanwhile, I came down with flu-like symptoms and, being a senior, I did not want to take a chance of either contracting COVID-19 or infecting others during the pickup. So, I called the store to cancel the order, but they would not or could not, giving me their so-called customer service number. I called that number several times but to no avail---simply put on hold & listening to meaningless music. Finally, I wrote to them and they acknowledged receipt of my written correspondence, promising to respond within the next 72 hours. I AM STILL WAITING TO HEAR FROM THEM, TODAY BEING 4.23.20!

First time in this store and it will be my last, WORSE experience. The cashier was a complete b****, arguing with me and wouldn’t sell me the wine.

Company takes orders for delivery during corona outbreak but then decides to cancel order and not even send a email or text or call to tell you they aren’t going to be delivering to you since your not important enough for them. Will never step a foot in their store ever again!

Was in the total wine on university drive in coral springs Florida. Purchased numerous bottles of liquor. ( Gin) Noticed a sign that said $13.99 for a large 15 bottle case of schweppes tonic water. Upon cashing out I told the cashier that it was on sale she asked two other cashiers and a manager they all said no you have to pay the full price. I said why do you have a sale sign on there ? no we have to charge you the full price. So I walked out took a picture of the sale price and then requested a refund they said they could not do it. That is very very poor customer service you advertise something and you don’t honor. So I would like to give that store a very poor review. Back to the store in plantation they treat you like humans in there.

I witnessed the store manager at 1201 Barbara Jordan Blvd, Austin, TX (at least she said she was the store manager) treating a young man like he was sub-human. I overheard them talking. The young man was polite and never cussed or lost his temper, but the manager threw a tantrum from what seemed like a legitimate concern about the staff treating him poorly. He told the manager that he would be writing a review and she yelled for everyone to hear, "go ahead, we negate those anyway!" I'm not sure how this person got into a position of management, but this is a poor example of customer service and it's no wonder the staff there follows her example. I like Total Wine more than Spec's but it might be time to make the switch permanently. This kind of behavior should not be allowed and I really hope someone somewhere reads this and is able to do something about it.

Was looking for cherry liquor. Asked customer Ser desk where to find. Went to the area and found a nice selection of flavors of liquor. Stopped at a large flavored vodka display and found cherry flavored vodka for .99 a tiny bottle. Took two and tried checking out. I held out my I’d (I am 65) and clerk questions the relationship I have with the young woman I am with (??) I didn’t think it was any of her business! “Clerk asked me if she was my daughter?” I said no. She asked the young woman for her ID. She explained she doesn’t have one yet she is only 16. Clerk is highly suspicious and rude as she continues her ridiculous rant wanting an ID or she wouldn’t let me buy my needed cherry vodka. I told her it was for a cake I am making as I am a professional baker. She called her supervisor over to OK the sale! What an ordeal! I am good looking, well dressed professional. The girl I was with is my client. Terrible assumption that I was buying tiny vodka bottles for a minor! I do not like being accused of something that was never on my mind. Sassy clerk! Will never go back. Purchasing my liquor at the locally owned store.